Category Archives: Alerts & Outages

[RESOLVED] Canvas Unplanned Outage

Posted on by

RESOLVED: Between roughly 3:29PM and 4:31PM on Wednesday March 3rd, 2021 users may have received an error message when accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.

Original Message:

Several users have reported “504 Gateway Error” and other related errors when trying to access Canvas and Lockdown Browser. The Instructure Canvas vendor is aware of this issue and they are working towards a resolution.

Resolved: 4:31PM. The issues has been resolved.

Monitoring: 4:07PM. A fix has been deployed, and the Instructure vendor is monitoring results.

Update 4:00PM. The issue has been identified and a fix is in process.

Update 3:50PM. Canvas developers are investigating the cause of the errors. Thank you for your patience.

We will update this post as soon as the services have been restored.

Streaming.uww.edu (Vbrick Rev) Planned Outage – February 8th

Posted on by

COMPLETE: Sunday 4:30 PM – The upgrade is complete and videos are once again viewable. Thank you for your patience during the extended upgrade outage.

Update: Saturday 7:15 PM – Due to unforeseen circumstances, the outage window has been extended until 8 PM on Sunday, February 9th. We are aware of the impact this may have on your course work. We apologize for the inconvenience and thank you for your patience.

Update: Saturday 3 PM – The planned outage is taking longer than expected and we’ll be extending the outage window until 8 PM. We’ll update this message once the maintenance is complete.

On Saturday, February 8th 2020 between 9 AM and 5 PM VBrick Rev (http://streaming.uww.edu) will be unavailable for scheduled maintenance. During this outage, we will be deploying the latest version of VBrick Rev.

Videos hosted on Rev will be unavailable during this outage. Please plan your assignments and classwork accordingly.

How do I know if my video is hosted on VBrick Rev (streaming.uww.edu)?

Take a look at the two examples below. Note the differences in the bottom player control bar and the play button.

If you have any questions or concerns about this outage, please contact the Learning Technology Center.

Planned Maintenance Outage – Sunday 1/12

Posted on by

There are two planned outages happening on Sunday, 1/12 that will impact a number of services including Canvas.

  • On Sunday, January 12th between 12:00 AM (midnight) at 8:00 AM, DoIT in Madison will be performing scheduled Network Maintenance. During this window, there may be periods of time where services are not available. This may impact some Canvas and Kaltura logins, as well as other services listed in the DoIT announcement.
  • On Sunday, January 12th between 12:00 AM (midnight) and 1:00 AM, Instructure will be performing maintenance on the Quizzes tool in Canvas. During this window, there may be periods of time where quizzes are not available.

If you have any questions, please contact UW-W Canvas Support.

[RESOLVED] LinkedIn Learning Access Issues

Posted on by

Resolved December 3rd, 6:42 PM. The issue has been resolved and new users are now able to access LinkedIn Learning.

Beginning on December 1st, users who have not previously logged into LinkedIn Learning are receiving an error message when trying to create an account. Users who have logged in prior to December 1st are not impacted. ICIT is working with LinkedIn to resolve the issue as soon as possible. Updates will be posted to this message as they are received.

If you have specific questions about this outage, please reach out to the UW-W TSC Helpdesk.

[Resolved] Blogs@UWW Outage 5/8

Posted on by

The Blogs@UWW service was unavailable between approximately 9:00 AM and ~12:13 PM on Wednesday, May 8th, 2019. The service has now been restored, but any media content (images or files) uploaded to the service between Sunday, May 5th at 11:00 PM and Wednesday, May 8th at 12:13 PM will need to be re-uploaded and linked. We apologize for the inconvenience.

If you have any additional questions about this outage, please contact the UW-W Helpdesk.

[RESOLVED] Some Users Unable to Access Canvas April 28th

Posted on by

Between 7:35 PM CDT and 8:20 PM CDT on Sunday, April 28th some users were unable to access Canvas.  The Canvas team found an issue with one of their backend services that caused multiple instances to become unresponsive.  At this time the issue is resolved and Canvas is operating normally.

If you continue to have any problems, please contact Canvas Support.