Webex Update (04/08/21)

On Thursday, April 8th, Cisco will release the Webex Meetings 41.4 update. The highlights of this release are listed below. Full release notes are also available.

  • Zoom In and Zoom Out in Grid View. A new slider is available to zoom videos larger in grid view.
  • Customizable Stage View. A new “customizable stage” is available that allows you to control the layout that is available in Webex Meetings (And soon Webex Events). Hosts or Cohosts can sync the “Stage” for everyone in the meeting.
  • Webex Meetings for iOS
    • iPhone Breakout Room Host Support. Similar to desktop and Android, iOS users will now be able to host and assign breakout sessions directly from their mobile apps on their iPhone devices.
    • OS Support for 14.4 and 14.5 iOS. Webex Meetings on mobile now officially supports OS versions iOS 14.4 and 14.5.

Here are some of the highlights included in the 41.3 update from last month.

  • Q&A Added to Webex Meetings. Meeting participants can type their questions into the Q&A panel, which can be answered by the host or cohosts.
    • You can’t answer Q&A from the web app. In order for hosts, cohosts, and panelists to answer questions, they will need to use the desktop app.
    • Q&A isn’t currently supported within a breakout session. Q&A is only supported in the main session.
  • Edge Chromium and WebView2 Required for Facebook Live Streaming. As Microsoft has retired support for Internet Explorer, you may be required to install Microsoft Edge Chromium and Microsoft Edge WebView2 in order to sign in to Webex using your Facebook account, or when streaming to Facebook Live. Please contact the UW-W Helpdesk for installation assistance.
  • Media Enhancements – HD Video. The meeting application will default to this setting based on hardware capabilities. It can be adjusted in the Camera settings screen.
  • iOS 10 OS No Longer Supported. Webex Meetings will no longer support iOS 10 OS. OS 10 users will no longer be able to install or update their Webex Meetings app versions. No functionality will be turned off.

Here are some of the highlights from the 41.2 update in February.

  • Let Anyone Join Breakout Sessions. Hosts and cohosts now have the ability to let participants join any breakout, even if a participant isn’t assigned to a breakout or is assigned to a different breakout.
  • Improved Layout Control. Layout controls are now in single button labeled “Layout,” which includes the option to “Hide non-video participants.”
  • Raise Hand Improvements. A host can now raise a hand, and a host or cohost can lower a participant’s hand.

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.

Celebrating Teaching and Learning – Register Now!

After a one-year hiatus, the Celebrating Teaching and Learning conference is back in an online format on Wednesday May 19th, 2021. The day will start with a workshop led by the UW-W Equity Ambassadors followed by presentations from the Cisco/Presidio Teaching with Technology honorarium winners.

Registration is available at: Celebrating Teaching and Learning Event Registration.

Morning Session – 10 AM to Noon
The conference will start with an Equity in the Classroom workshop led by the LEARN Center Equity Ambassadors. The workshop will begin with a panel discussion followed by interactive breakout sessions focused on practices that you could use to create a more equitable and inclusive learning environment. For more on the Equity Ambassadors: https://www.uww.edu/learn/equityambassadors

Afternoon Session – 1 PM to 4 PM
The afternoon will consist of virtual presentations from the 5 finalists for the 2021 Cisco/Presidio Teaching with Technology Honorarium. The session will wrap up by announcing the individual selected as the 2021 Teaching with Technology Innovator.

All sessions will be held via Cisco Webex. Please contact us as soon as possible for any accessibility accommodations.

Please contact the Learning Technology Center if you have any questions about the event.

[RESOLVED] Error Joining Webex Meetings from Canvas

Resolved. Between 10:50 AM and 1:42 PM on Thursday, March 25th, users were unable to access the “Cisco Webex” link in the course navigation. The issue is now resolved and working as expected. Please reach out to Canvas 24/7 support for any additional issues.

Original Message:
Starting around 10:50 AM, users may be receiving a “502 Bad Gateway” when trying to launch the “Cisco Webex” link from the navigation bar inside of a Canvas course. The vendor is aware of this issue and they are currently implementing a fix.

Instructors: Webex meetings can still be launched from the uww.webex.com site. The meeting link will need to be sent out to your students while the fix is being implemented.

We will post updates as they are received.

Scheduled Canvas Outage – Thursday, March 25th, 2021

On Thursday, March 25th starting at 3:00 AM Instructure will be performing maintenance on Canvas. The maintenance is expected to take no longer than 60 minutes. Canvas may be unavailable during this maintenance. Please plan your course work accordingly.

If you have any questions about this outage, please contact Canvas Support.

[RESOLVED] Canvas / Webex Meeting Password Required – Known Issue

Issue Resolved. Cisco Webex support was able to correct the issue over the weekend. Joining Webex Meetings from the web browser is now working as expected.

What’s the issue?

Students joining a Webex Meeting from Canvas using the web browser are currently prompted for a meeting password. This password is not available to the student and they will not be able to join using the web browser. Students joining using the Webex Desktop App or Webex Apps on mobile devices are not impacted by this issue.

What’s the workaround?

Students using Chromebooks must use workaround 2 below. Please contact your instructor for the direct Webex meeting link.

Workaround 1: We recommend students download and join using the Webex Desktop App. This will provide the best user experience for the student during the meeting. Additional information is available at: Download the Cisco Webex Meetings Desktop App.

Workaround 2: Instructors can provide the direct Webex meeting join link to students. Follow this guide: Inviting a User to a Webex Meeting in Canvas. Note: If you are Tracking Attendance with Webex Meetings in Canvas this workaround will cause attendance to not be automatically recorded inside of Canvas.

What’s the fix?

Cisco Webex Support has notified us that this is scheduled to be fixed on April 7th with the Webex 41.4 software release. Cisco Webex Support was able to deploy a patch on March 13th which corrected the issue. Joining Webex meetings from Canvas using your web browser is now working as expected.

If you have additional questions about this issue please contact the UW-W Learning Technology Center.

[RESOLVED] Canvas Unplanned Outage

RESOLVED: Between roughly 3:29PM and 4:31PM on Wednesday March 3rd, 2021 users may have received an error message when accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.

Original Message:

Several users have reported “504 Gateway Error” and other related errors when trying to access Canvas and Lockdown Browser. The Instructure Canvas vendor is aware of this issue and they are working towards a resolution.

Resolved: 4:31PM. The issues has been resolved.

Monitoring: 4:07PM. A fix has been deployed, and the Instructure vendor is monitoring results.

Update 4:00PM. The issue has been identified and a fix is in process.

Update 3:50PM. Canvas developers are investigating the cause of the errors. Thank you for your patience.

We will update this post as soon as the services have been restored.

2021 Cisco/Presidio Teaching with Technology Honorarium

The Cisco/Presidio Teaching with Technology Innovator Honorarium is a recognition that will be bestowed upon an instructor who displays an outstanding commitment to leveraging learning technologies to solve common teaching challenges related to creating rich learning experiences to increase student success.

For 2021, finalists for this award need to be willing to present an interactive virtual session at the Celebration of Teaching and Learning on Wednesday, May 19, 2021.  The instructor selected as the Teaching with Technology Innovator will receive a $1000 honorarium.  The other finalists will receive $250 honorariums.  These awards are paid for by private donated funds.

Eligibility and Expectations

There is an open call for applicants for this recognition. Any individual who applies must have taught at least six credits for the past year to be eligible. If selected as a finalist for the Teaching with Technology Innovator, the individual will receive a $250 honorarium and must agree to present an interactive session at the Celebrating Teaching and Learning Conference (May 19, 2021), where they will also be recognized.

The individual selected as the 2021 Teaching with Technology Innovator will receive a $1000 honorarium (instead of the $250 for finalists) and must also agree to the following conditions:

  • Have their name and picture highlighted in a Learning Technology Center blog post and in the ConnectIT newsletter;
  • Have their name and photograph displayed in the Learning Technology Center
  • Partner with the Learning Technology Center to highlight their work during the Fall 2021 and/or Spring 2022 semester.  

Please note: this honorarium counts toward the 20% base salary overload maximum. 

Submission of Application Materials

  • Application packages must include a: Personal reflection (1-2 pages) that includes the applicant’s teaching philosophy and the role technology plays in it, specifically discussing how they have demonstrated the innovative and effective use of learning technologies to create rich learning experiences for students that work to increase retention and success. 
  • Portfolio of 3-5 items that serve as evidence of their teaching philosophy and the role technology plays in it, as well as ways their use of technology contributes to student learning and success. Possible items include, but are not limited to: 
    • Letters of support from students, colleagues, or leadership.
    • Course evaluation data. 
    • Evidence of student impact (e.g., grades, learning, etc.) after trying a technology intervention. 
    • Examples of how the instructor contributes to their college, campus community, and beyond related to teaching and learning with technology.

Materials must be submitted through Qualtrics (http://uwwhitewater.co1.qualtrics.com/jfe/form/SV_3eflnjKb810emUt) by March 5, 2021 March 14, 2021. If materials are missing, an individual’s application may not be considered.

Selection Process

Application packages will be reviewed by a committee composed of Learning Technology Center (LTC) Staff and members of the LTC Advisory Group (which is composed of 1-2 instructors from each college) after the deadline.  Notifications of the selected finalists will be made by March 31, 2021.  Finalists will be expected to submit a description of an interactive, synchronous virtual session to be presented at the Celebration of Teaching and Learning event.

About the Sponsors 

This award is sponsored by Presidio and Cisco Systems in conjunction with UWW’s Division of Instructional, Communication, and Information Technology (ICIT) and iCIT’s Learning Technology Center (LTC). Presidio and Cisco are proud of their work with institutions of higher education to inspire learning and connect campuses to enhance student outcomes. ICIT and the LTC are dedicated to working with instructors to understand teaching challenges, explore solutions, implement strategies, and evaluate their effectiveness.

Questions? If you have questions, please reach out to the Learning Technology Center

Documentation Updates from the LTC

We are in the process of moving our documentation, tutorials, and how-to pages from spaces.uww.edu into ServiceNow. As the pages are moved and complete, a redirect message with the updated link will be placed on the old pages. The old pages will continue to work through the Spring 2021 semester.

Example image of the redirect links

You can browse and search through the documentation pages by going to http://uww.service-now.com/kb

Image of the Service Now knowledge base.

What is ServiceNow?

ServiceNow is the help desk platform that is available on campus. Canvas support request should still be routed through the Canvas 24/7/365 support.

Why are we moving the pages?

Moving the content into ServiceNow will allow for a better overall user experience, and more robust search feature.

Can I still link to the pages in ServiceNow?

Yes! Follow this guide to copy the link to place in your own materials: Linking to a ServiceNow KB Article.

Please contact the Learning Technology Center if you have any questions about this change.

VBrick Rev (Streaming.uww.edu) Video Cleanup

VBrick Rev (streaming.uww.edu) videos that were created prior to 2019 AND have not been accessed since 2019 will be removed on February 1stPlease review the videos associated with your account using the link below.  If the videos are still in use, please mark them accordingly in the application and they will not be removed.

https://www.uww.edu/apps/ltc/rev-cleanup

The Fall 2020 semester saw an increase in video usage, and we are proactively cleaning up unused videos to make sure we have adequate space for the Spring 2021 semester.

If you have any questions, please contact the Learning Technology Center.

Adobe Flash Player Support Ends 12/31/2020

Beginning in January of 2021, the Adobe Flash Player will be uninstalled from campus devices. Previously, in July of 2017, Adobe announced that the Flash Player will no longer be distributed or updated after December 31, 2020. Additional information can be found on the Adobe Flash Player EOL General Information Page.

If you are still actively using objects that require Flash Player in your courses please contact the Learning Technology Center to discuss the best alternatives.

How do I know if I’m still using Adobe Flash?

Adobe Flash files generally end in the “.swf” extension, and are combined with a webpage in order to view the files. When you are viewing the file, if you right click on it you will typically see an “About Adobe Flash Player” dialog.

Image displaying where to add the Adobe Flash Player version.

What do I do if I’m still using Adobe Flash objects on my courses?

We would suggest that you look for alternative HTML5 versions that are more compatible with mobile devices and the latest browsers. The Learning Technology Center can also help you determine the best alternatives based on your specific materials.