On Tuesday, October 10th, from approximately 4:55 PM to 5:15PM D2L users may have experienced slow load times and/or error messages (including “This site cannot be reached). Learn@UW technologists have taken measures to reduce the risk of a re-occurrence for this behavior. If you encounter any problems moving forward, please Contact D2L Support.
UPDATE: As of 3:50 PM October 4th, the issue has been resolved and users should no longer be experiencing errors within the Content tool, Manage Files tool, or in other areas of Learn@UW/D2L.
Beginning at approximately 2:00 PM users may receive an error message when accessing content saying “The file associated with this content topic cannot be found”. We have reported this issue and Learn@UW support staff are currently investigating. We’ll post updates back here as soon as we have additional information.
UPDATE: The cause of the slowness was linked to widgets using a script to load RSS news feed items. Once the root cause was discovered Learn@UW was able to resolve the issue and return service to normal.
Original Post: Beginning around 12:30pm on Monday, September 18th, some users have experienced issues with course lists on the Homepage taking an excessive amount of time to load. Learn@UW is aware of the issue and is currently investigating. Updates will be made to this post as we receive additional information.
If you have any questions regarding this issue, please contact: D2L Support.
Resolved: As of 7:00PM, VBrick Rev access was restored. An additional outage will be scheduled at a future date to complete the upgrade. We will communicate that information as soon as we have it. We apologize for any inconvenience. If you have any questions or concerns, please contact: UW-W Desire2Learn Support.
Update 5:00PM: VBrick technicians have corrected the issues that were identified earlier in the day. The upgrade is progressing forward. At this time, we hope that the system will be back online (at the latest) by 10pm tonight. We apologize for the inconvenience.
Update 1:30PM: We continue to work on the problem. We will provide another update around 3pm.
Update 11:30AM: VBrick Engineers continue to work on the problem. We will provide another update around 1pm.
Update 10:00AM: We are working with VBrick Rev Engineers to investigate the upgrade issues. We will post another update around 11am.
Update 9:15AM: The upgrade is still in process. We apologize for the inconvenience.
Update 7:50AM: The upgrade is currently taking longer than expected. We hope to have the system back online as soon as possible.
On Wednesday, August 2nd between 5am and 8am VBrick Rev (http://streaming.uww.edu) will be unavailable for scheduled maintenance. During this outage, we will be deploying the latest version of VBrick Rev.
Videos hosted on Rev will be unavailable during this outage.
If you have any questions or concerns about this outage, please contact the Learning Technology Center (firstname.lastname@example.org).
As of 10:30am on June 15th the D2L upgrade was complete. We thank you for your patience during the upgrade.
There is an upgrade to Desire2Learn scheduled to start at 9:30pm on Wednesday, June 14th and be completed by 10:30am on Thursday, June 15th. During this time, you will not be able to access Desire2Learn. Please plan your summer course work accordingly.
If you have any questions or concerns about this upgrade, please contact UW-W D2L Support.
Resolved 11:40AM. The outage has been resolved and users should no longer receive these errors. Learn@UW is continuing to investigate the root cause to ensure quality service moving forward. If you continue to have any issues accessing Desire2Learn, please fill out the UW-W Desire2Learn Support Form.
At about 11:05am on Tuesday, March 21st some users started receiving a “500 Error” when logging in to or accessing Desire2Learn. Learn@UW Technicians are aware of the issue and are currently investigating the problem. We will post more information as it is received.
Amazon Web Services have been restored, and all reported services below should once again be operating normally. Thank you for your patience.
A number of our cloud services are currently running in a degraded state due to an ongoing Amazon Web Services outage. The following services are currently impacted:
Lynda. Lynda.com services may not load due to the outage.
Qualtrics: Users are experiencing intermittent login issues
Respondus Lockdown Browser. The outage is preventing instructors from accessing the LockDown Browser dashboard, preventing students from downloading the installer for LockDown Browser and affecting Studymate.com
Respondus Monitor. Students are unable to use the Respondus Monitor feature to take quizzes.
If we discover other services that are impacted by this outage, we will update this message.
We will update this post as soon as the services have been restored.
Resolved 10:14AM. The off-campus multi-factor authentication (MFA) outage has been resolved. However, there is still the potential for intermittent issues. Contact the Help Desk at email@example.com or Ext. HELP (4357) if you experience additional issues.
Due to an issue with one of UW-Whitewater’s off-campus services users may experience slowness when attempting to log into UW-W accounts (such as D2L, UW-W Google Drive accounts, etc).
The appropriate teams have been contacted, and they are working on a resolution. We thank you for your patience.
RESOLVED – 7:45AM. The login issue has been resolved, and the service should be functioning normally. If you have any questions, please contact UW-W Desire2Learn Support.
At about 2:50am on Saturday, February 25th users started to received an “Internal Error” when logging in to Desire2Learn. ICIT Technicians are aware of the issue and are currently investigating the problem. We will post more information as it is received.
Resolved Monday 6:38pm: We are happy to report that at this time, all services impacting Desire2Learn have been returned to normal. If you continue to have any issues accessing Desire2Learn, please fill out the UW-W Desire2Learn Support Form.
Update Monday 5:00pm: DoIT Technologists have completed work to isolate the root cause of the disruption. Work is now underway to verify that all systems are fully operational. The next update will be around 6:30pm.
Update Monday 3:15pm: DoIT technologists continue to work to resolve the outstanding issue that is impacting service. At this time they are still unable to provide an estimate as to when the matter will be fully resolved. The next update will be around 5:00pm.
Update Monday 1:45pm: Reports of errors from Content and Quizzes continue to come in. DoIT in Madison is continuing its work reduce the number of affected users and to resolve the core issue. DoIT does not have their next update scheduled, but this post will be updated at 4:30pm if there is not an earlier announcement.
Update Monday 12:00pm: During times of increased traffic, some users are reporting errors from Content and Quizzes. DoIT in Madison is actively working to both reduce the number of affected users and to resolve the core issue. The next update will be provided at 1:30pm.
Update Monday 8:45am: D2L has remained stable and available since 10:15pm Saturday. At this time DoIT is unable to provide an estimate for when this will be fully resolved. The next update will be provided at noon.
Update Sunday 6:00pm: D2L has remained stable and available since 10:15pm Saturday. DoIT is committed to resolving the root issue, and as such, warn that future disruptions may yet occur during that process. The next update will be provided at 8:00am.
Update Sunday 12:15pm: D2L has remained stable and available since 10:15pm Saturday. DoIT continues to work to ensure that this issue is resolved with minimal disruption of service. The next update will be provided at 6:00pm.
Update Sunday 8:15am: D2L has remained stable and available since 10:15pm Saturday. The technical issues have not been resolved and additional disruptions are anticipated. The next update will be provided at noon.
Update Saturday 11:00pm: As of 10:15pm, the outage has been temporarily resolved. DoIT Technicians are still working on correcting the root problem, and additional downtime may be required. We will continue relaying information as soon as it is received. The next update will be Sunday, February 19th around 8am.
Update Saturday 9:15pm: The current issue affecting UW-Whitewater has been found to be across several services, including Learn@UW. DoIT Technicians in Madison continuing to work to resolve the issue. The next update will be around 11pm.
Update Saturday 7:15pm: DoIT Technicians in Madison are actively working to resolve the issue. Affected users may experience errors, inability to log in, or other erratic behavior. The next update will be around 9pm.
At about 4:05pm on Saturday, February 18th some D2L users found that they were unable to log in. The issue has been reported to DoIT in Madison and they are working on a resolution to the problem. We will update this post with information as we receive it. The next update is expected at 9pm.
If you have any questions regarding this, please contact: D2L Support.