RESOLVED: At 9:10am, the issue has been resolved.
As of approximately 8:30 A.M. today, users have reported errors while trying to log in to D2L. We are aware of the issue and technicians are working on a resolution.
We apologize for the inconvenience. We will be updating this news item as we receive more information.
[RESOLVED]: An infrastructure-related issue impacted access to D2L and many other DoIT-hosted services starting at 1:16 p.m., Friday, April 6. Users would’ve been presented with the standard maintenance page and have been unable to access the service. DoIT technologists engaged to diagnose the situation and took action throughout the event to ensure adequate server capacity as the issue was being resolved. UWS users may have been able to access the service by ~1:52 p.m., though may have experienced degraded performance until ~2:30 p.m.
D2L service is unavailable as of ~1:15 p.m. today. Users will see a notice about server maintenance.
Learn@UW Technicians are aware of the issue and are currently investigating the situation. We will provide more information as it becomes available.
RESOLVED: Technicians have resolved the Amazon Web Services issue, and UW-Whitewater services should no longer be impacted. Any user encountering an issue should attempt to refresh the page, then notify Desire2Learn Support if the problem persists.
A number of our cloud services are currently running in a degraded state due to an ongoing Amazon Web Services outage. The following services are currently impacted:
Respondus Lockdown Browser. The outage is preventing instructors from accessing the LockDown Browser dashboard, preventing students from downloading the installer for LockDown Browser and affecting Studymate.com
Respondus Monitor. Students are unable to use the Respondus Monitor feature to take quizzes.
If we discover other services that are impacted by this outage, we will update this message.
We will update this post as soon as the services have been restored.
RESOLVED – Users may have experienced errors while trying to access various parts of D2L this morning until about 9:25am. The immediate effect has been mitigated, and users should be able to access the Content and Dropbox items without receiving errors.
Users have reported receiving “Internal Errors” in various parts of Desire2Learn. This has been reported to Learn@UW, and their technicians are looking into the issue.
We will update this news item with any new information as we receive it.
RESOLVED – From approximately 3:45 PM until 4:15 PM, users may have experienced errors while trying to access various parts of D2L. The immediate effect has been mitigated, and users should be able to access the Content items without receiving errors.
Users have reported receiving “Internal Errors” in various parts of Desire2Learn. This has been reported to Learn@UW, and their technicians are looking into the issue.
We will update this news item with any new information as we receive it.
10:40am RESOLVED: As of 10:40am February 28th the Learn@UW Technicians were able to resolve the issue, and all browsers should be able to access D2L.
10:00am UPDATE: Learn@UW Technicians are continuing to work to resolve the issue. The next update is expected at noon.
9:00am UPDATE: Learn@UW Technicians have confirmed Firefox, Internet Explorer, and Edge are having issues accessing D2L. The next update about the issue is expected at 10:00am.
Desire2Learn is currently unavailable in Firefox. The issue may also extend to other browser such as Internet Explorer. Learn@UW Technicians are currently working on resolving the issue.
We recommend using Chrome or Safari to sign into D2L until this issue is resolved.
The next update about this issue is expected at 9:00am.
Technologists at DoIT in Madison will be performing scheduled infrastructure maintenance impacting Desire2Learn on the morning of Sunday, January 7th from 8:00am to Noon. During this time, Desire2Learn will not be available. Access will be restored as soon as possible after the work has been completed.
As you are working on your Winterim courses, please plan accordingly.
If you have any questions or concerns about this outage, please contact UW-W D2L Support.
RESOLVED – December 14th, 4:30PM: Respondus Technicians have isolated the problem and the service is again stable. If you have any questions or issues with the Respondus LockDown Browser, please contact UW-W Desire2Learn Support.
Update – December 14th, 3:45PM: Respondus Technicians have engaged Desire2Learn and they continue to investigate the root cause of the problem.
Users may be getting “Unable to get SOAP token. The current Desire2Learn role doesn’t have the required permissions. Please consult the Administrator Guide for Respondus LockDown Browser” when trying to access the “LockDown Browser” tab inside of the Quizzes tool. This issue may also prevent students from taking exams via the Respondus LockDown Browser.
Respondus Technicians are investigating the issue and we will update this post as we receive additional information.
On Tuesday, October 10th, from approximately 4:55 PM to 5:15PM D2L users may have experienced slow load times and/or error messages (including “This site cannot be reached). Learn@UW technologists have taken measures to reduce the risk of a re-occurrence for this behavior. If you encounter any problems moving forward, please Contact D2L Support.
UPDATE: As of 3:50 PM October 4th, the issue has been resolved and users should no longer be experiencing errors within the Content tool, Manage Files tool, or in other areas of Learn@UW/D2L.
Beginning at approximately 2:00 PM users may receive an error message when accessing content saying “The file associated with this content topic cannot be found”. We have reported this issue and Learn@UW support staff are currently investigating. We’ll post updates back here as soon as we have additional information.