[RESOLVED] Canvas Unplanned Outage (09/21/2022)

RESOLVED: Between 1:00 PM and 1:45 PM on Wednesday, September 21st users may have had issues accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.

Beginning at roughly 1:00PM on Wednesday, September 21st users may have started receiving timeout and gateway errors when accessing Canvas. The vendor was aware of the issue and promptly began investigating.

Resolved: 1:45PM the issue was resolved, and service was restored.

Celebrate April Fools Day with LinkedIn Learning

Looking to have some fun and learn how to harness humor as a skill to relieve tension, shift perspectives, and bring people together? Look no further!

Dive into these bite-sized tips and tricks to get started:

Want to know more? Check out the full course: Humor in the Workplace (Full course 45 min)

Updates to Cisco Webex in Canvas

On Monday, December 27, 2021, Cisco released updates to the Webex Education Connector in Canvas that redesign the Office Hours experience for both instructors and students.

Instructor experience

Instructors now have a clearer view of their office hours settings and availability. In the Weekly Hours tab, instructors configure their weekly availability by setting their preferred meeting duration, meeting buffer, date range, time zone, days of availability, and hours of availability.

Date range selector has been added that allows instructors to define a consecutive period of time for students to book office hours. Only dates within the date range indicated will be shown to students when scheduling. This provides the flexibility to restrict future bookings to a term, semester, or other time-defined period. In addition, instructors can modify their availability for a specific date without needing to update their general office hours availability, making it possible to reduce their availability on a date, increase their availability on a date, or mark themselves unavailable for an entire date.

The time zone selector allows instructors to set their preferred time zone for office hours meetings. This provides clarity and consistency for students when scheduling meetings. The default time zone for office hours is based on the time zone in the course where an instructor first enables office hours. If instructors are located in a different time zone, they can update the time zone for all their office hours.

Student experience

Students must now first select their instructor before available time slots are displayed, making it clear with which instructor a student is scheduling time.

For directions on how to set-up and use Webex Office Hours in your Canvas course, please see Setting Up Online Office Hours in Canvas (Instructors). Instructors may wish to share Scheduling Online Office Hours with your Instructor in Canvas with their students as an easy tutorial on how to use this feature.

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.

Canvas Update (11/20/2021)

On Saturday, November 20, Instructure will deploy the latest release to the Canvas environment. The highlights of this release are listed below. The full release notes are also available.

  • Assignments — Submission Feedback Indicator: In the Assignment Details page, the Show Rubric and View Feedback links indicate when new comments have been added as an annotation or in a rubric.
  • Settings — Settings Tab URL Links: The Account and Course Settings tabs support independent URL references. This change allows users to remain in a specific tab after a Settings page is refreshed. 
  • SpeedGrader – Assignment Text Entry Word Count: The word count for assignment text submissions is displayed in SpeedGrader. 

UW-Whitewater Updates

  • Beginning on December 1st, 2021 all video files that are created and uploaded into Kaltura through Canvas will have caption files automatically generated. For additional details, please review our blog post on this topic.

If you have any questions or concerns about the service pack updates, or even just curious about how they can help you, please contact UW-W Canvas Support.

Explore LinkedIn Learning!

Need to develop more advanced skills with Microsoft Office tools? Do your students need training with specific software like Adobe InDesign or SPSS?

What is LinkedIn Learning?

LinkedIn Learning is a video- based learning platform available to all UW-W faculty, staff, and students, that offers the latest academic, creative, business, and wellness skill development through high-quality instructional videos by industry experts. Often these courses are accompanied by exercise files, handouts, and other resources to support your growth.

Explore a wide range of learning opportunities to dive deeper into Microsoft Office or Adobe Creative Cloud (which includes Photoshop, Illustrator, InDesign, and more!). Advance your skills in Microsoft Excel or Microsoft PowerPoint with LinkedIn Learning’s pathways – download the exercise files to practice in real time.

Linkedin Learning offers more than in-depth technology training. The service also proposes courses in project management, soft skills for better leadership, best practices for hybrid work teams, and much, much more!

Check out some of the neat ways UW-W faculty integrate LinkedIn Learning into their courses!

How can I get started?

  • Access full video training courses by going to https://go.uww.edu/linkedinlearning, then log in using your Net-ID and password.
  • First time user?  Check out our step-by-step process to login to LinkedIn Learning. If you encounter difficulty with logging in, feel free to contact the UW-W Help Desk via email [ helpdesk@uww.edu ] or phone [262-472-4357].
  • Join us on December 6, 2021 at 2:00PM for a workshop on ways to integrate LinkedIn Learning’s on-demand video tutorials into your course content! We’ll explore what’s available, how to use it, and several use cases for in classroom activities.  LinkedIn Learning can supplement courses with lectures, materials, and customized playlists.

Webex Updates (May, 2021)

May brings many updates to the Cisco Webex suite! In this post, we’ll summarize the critical updates for Webex Meetings as well as what’s new in Webex (formerly known as Webex Teams).

Webex Meetings

Webex Meetings

On Tuesday, May 11th, Cisco will release the Webex Meetings 41.5 update. The highlights of this release are listed below, with full release notes also available.

Webex (Teams)

On Friday, May 14th, Cisco will release the Webex (Teams) 41.5 update. The highlights of this release are listed below, with full release notes also available.

Webex Meetings 41.5 Update

  • Web App Attendee Functionality: Attendees, hosts, and cohosts who join from the Web App will see greater parity in functionality for answering Q&A, video layouts, and syncing their stage.
  • Stop Video for Attendees: Meeting hosts can now stop video coming from video devices and mobile attendees. When any of these attendees leave and re-join the meeting, their video will start, even if it had been stopped previously by the host.
  • Share Post-Meeting Content to the Webex (Teams) App: From the post-meeting web page, share meeting content to an existing or newly created space in Webex (Teams) to continue collaborating.
  • Recording Availability Indicator Icon: Your Recorded Meetings page will now display within how much time the recording will be generated, which is typically within 24 hours, depending on file size and bandwidth.
  • Tool Tip for Customizing the Stage: Participants will see animated tool tip in the stage views to quickly show how they can customize the stage by drag and dropping participants from the filmstrip onto the stage.

Webex Events (New) Now Available: This update brings a new service called Webex Events (New), which includes many of the advanced features you’re familiar with from Webex Meetings, as well as some from Webex Events (Classic). When scheduling a Webex Event, you will have the option to use the New or Classic service.

  • This is a new service that has not been available for any length of time. UW-Whitewater staff have not had the opportunity to test it with live audiences. At this time, we recommend you continue to use Webex Events (Classic). Events scheduled from the Webex Events (Classic) scheduler will continue to have the original Webex Events experience.
  • View our Knowledge article Webex Events (New) – Information to compare the two services and to learn about to learn about current known issues and limitations with Webex Events (New).
  • View directions on how to Schedule a Webex Event (New) to try it out.
  • Look for training and additional resources to be available soon!
  • You may see this highlighted next time you sign in to uww.webex.com with a walk-through.
  • Webcast mode is not available on our account.

Webex (Teams) 41.5 Update

  • Full-Featured Meetings: When you join a Webex Meetings scheduled or Personal Room meeting using Webex (Teams), you’ll have access to full-featured meetings, which offers you most of the Webex Meetings features even when you join from Webex (Teams). These features include stage view, breakout sessions, reactions, Webex Assistant, and People Insights profiles.
    • Webex (Teams) meetings from a space will remain unchanged at this time. Mobile users will see Webex Meetings launch when they join.
  • Schedule Webex meetings right from the app: No need to go outside the app to schedule your standard and Personal Room meetings. Add important meeting details, check the availability of the attendees, and send out the invites right from the Webex (Teams) app.
  • Additional In-Meeting features: No more self view when your video is off; shared content is automatically optimized; a new Stop Sharing button for ease; new connection and computer indicators will help meeting quality; and the ability for hosts to turn off attendees videos will improve Webex (Teams) meetings.
  • Messaging Updates: Mark messages as unread, move quickly between spaces you’ve visited with navigation history, and choose your default tab when the app opens.
  • Webex now on Linux: All the core capabilities are in a single app for Linux users, with the full-featured meetings to be added soon.
Full-Featured Meetings in the Webex (Teams) App

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.

Scheduled Canvas Outage – Thursday, March 25th, 2021

On Thursday, March 25th starting at 3:00 AM Instructure will be performing maintenance on Canvas. The maintenance is expected to take no longer than 60 minutes. Canvas may be unavailable during this maintenance. Please plan your course work accordingly.

If you have any questions about this outage, please contact Canvas Support.

[RESOLVED] Canvas / Webex Meeting Password Required – Known Issue

Issue Resolved. Cisco Webex support was able to correct the issue over the weekend. Joining Webex Meetings from the web browser is now working as expected.

What’s the issue?

Students joining a Webex Meeting from Canvas using the web browser are currently prompted for a meeting password. This password is not available to the student and they will not be able to join using the web browser. Students joining using the Webex Desktop App or Webex Apps on mobile devices are not impacted by this issue.

What’s the workaround?

Students using Chromebooks must use workaround 2 below. Please contact your instructor for the direct Webex meeting link.

Workaround 1: We recommend students download and join using the Webex Desktop App. This will provide the best user experience for the student during the meeting. Additional information is available at: Download the Cisco Webex Meetings Desktop App.

Workaround 2: Instructors can provide the direct Webex meeting join link to students. Follow this guide: Inviting a User to a Webex Meeting in Canvas. Note: If you are Tracking Attendance with Webex Meetings in Canvas this workaround will cause attendance to not be automatically recorded inside of Canvas.

What’s the fix?

Cisco Webex Support has notified us that this is scheduled to be fixed on April 7th with the Webex 41.4 software release. Cisco Webex Support was able to deploy a patch on March 13th which corrected the issue. Joining Webex meetings from Canvas using your web browser is now working as expected.

If you have additional questions about this issue please contact the UW-W Learning Technology Center.

Documentation Updates from the LTC

We are in the process of moving our documentation, tutorials, and how-to pages from spaces.uww.edu into ServiceNow. As the pages are moved and complete, a redirect message with the updated link will be placed on the old pages. The old pages will continue to work through the Spring 2021 semester.

Example image of the redirect links

You can browse and search through the documentation pages by going to http://uww.service-now.com/kb

Image of the Service Now knowledge base.

What is ServiceNow?

ServiceNow is the help desk platform that is available on campus. Canvas support request should still be routed through the Canvas 24/7/365 support.

Why are we moving the pages?

Moving the content into ServiceNow will allow for a better overall user experience, and more robust search feature.

Can I still link to the pages in ServiceNow?

Yes! Follow this guide to copy the link to place in your own materials: Linking to a ServiceNow KB Article.

Please contact the Learning Technology Center if you have any questions about this change.

Canvas Text Editor Enhancements

The New Rich Content Editor is an update to the previous Canvas Rich Content Editor. It provides a condensed, more intuitive toolbar that is grouped by common icons and interactions. We will be enabling the New Rich Content Editor on Wednesday, December 23rd, 2020.

Old Rich Content Editor
New RIch Content Editor

We have scheduled 30 minute training sessions if you are interested in learning more about the New Rich Content Editor.

Date/TimeLocationRegister
Tuesday, December 1st
1:00pm – 1:30pm
WebexRegistration
Monday, December 7th
10:00am – 10:30am
WebexRegistration
Tuesday, December 22nd
2:00pm – 2:30pm
WebexRegistration
Wednesday, December 30th
1:00pm – 1:30pm
WebexRegistration
Thursday, January 7th
11:00am – 11:30am
WebexRegistration
Monday, January 11th
11:00am – 11:30am
WebexRegistration
Wednesday, January 20th
10:00am – 10:30am
WebexRegistration

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.