RESOLVED 12:47 PM: All Kaltura functions are now working as expected. If you continue to have problems, please clear your cache and restart your browser and device. If issues persist, reach out to Canvas 24/7 Support.
UPDATE 12:22 PM: The Kaltura engineering team has identified and corrected the core service issue. Accessing videos through the Canvas App and video thumbnails may still be intermittent. Kaltura is continuing to monitor the service.
Starting around 7:41 AM on Monday, January 23rd users may experience issues when loading Kaltura videos. Users’ ability to use all Kaltura services including video playback, recording, upload, and editing appears to be disrupted.
RESOLVED: Between 1:00 PM and 1:45 PM on Wednesday, September 21st users may have had issues accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.
Beginning at roughly 1:00PM on Wednesday, September 21st users may have started receiving timeout and gateway errors when accessing Canvas. The vendor was aware of the issue and promptly began investigating.
Resolved: 1:45PM the issue was resolved, and service was restored.
On Monday, December 27, 2021, Cisco released updates to the Webex Education Connector in Canvas that redesign the Office Hours experience for both instructors and students.
Instructors now have a clearer view of their office hours settings and availability. In the Weekly Hours tab, instructors configure their weekly availability by setting their preferred meeting duration, meeting buffer, date range, time zone, days of availability, and hours of availability.
A Date range selector has been added that allows instructors to define a consecutive period of time for students to book office hours. Only dates within the date range indicated will be shown to students when scheduling. This provides the flexibility to restrict future bookings to a term, semester, or other time-defined period. In addition, instructors can modify their availability for a specific date without needing to update their general office hours availability, making it possible to reduce their availability on a date, increase their availability on a date, or mark themselves unavailable for an entire date.
The time zone selector allows instructors to set their preferred time zone for office hours meetings. This provides clarity and consistency for students when scheduling meetings. The default time zone for office hours is based on the time zone in the course where an instructor first enables office hours. If instructors are located in a different time zone, they can update the time zone for all their office hours.
Students must now first select their instructor before available time slots are displayed, making it clear with which instructor a student is scheduling time.
On Saturday, November 20, Instructure will deploy the latest release to the Canvas environment. The highlights of this release are listed below. The full release notes are also available.
Assignments — Submission Feedback Indicator: In the Assignment Details page, the Show Rubric and View Feedback links indicate when new comments have been added as an annotation or in a rubric.
Settings — Settings Tab URL Links: The Account and Course Settings tabs support independent URL references. This change allows users to remain in a specific tab after a Settings page is refreshed.
SpeedGrader – Assignment Text Entry Word Count: The word count for assignment text submissions is displayed in SpeedGrader.
Beginning on December 1st, 2021 all video files that are created and uploaded into Kaltura through Canvas will have caption files automatically generated. For additional details, please review our blog post on this topic.
If you have any questions or concerns about the service pack updates, or even just curious about how they can help you, please contact UW-W Canvas Support.
Need to develop more advanced skills with Microsoft Office tools? Do your students need training with specific software like Adobe InDesign or SPSS?
What is LinkedIn Learning?
LinkedIn Learning is a video- based learning platform available to all UW-W faculty, staff, and students, that offers the latest academic, creative, business, and wellness skill development through high-quality instructional videos by industry experts. Often these courses are accompanied by exercise files, handouts, and other resources to support your growth.
Join us on December 6, 2021 at 2:00PM for a workshop on ways to integrate LinkedIn Learning’s on-demand video tutorials into your course content! We’ll explore what’s available, how to use it, and several use cases for in classroom activities. LinkedIn Learning can supplement courses with lectures, materials, and customized playlists.
Web App Attendee Functionality: Attendees, hosts, and cohosts who join from the Web App will see greater parity in functionality for answering Q&A, video layouts, and syncing their stage.
Stop Video for Attendees: Meeting hosts can now stop video coming from video devices and mobile attendees. When any of these attendees leave and re-join the meeting, their video will start, even if it had been stopped previously by the host.
Share Post-Meeting Content to the Webex (Teams) App: From the post-meeting web page, share meeting content to an existing or newly created space in Webex (Teams) to continue collaborating.
Recording Availability Indicator Icon: Your Recorded Meetings page will now display within how much time the recording will be generated, which is typically within 24 hours, depending on file size and bandwidth.
Tool Tip for Customizing the Stage: Participants will see animated tool tip in the stage views to quickly show how they can customize the stage by drag and dropping participants from the filmstrip onto the stage.
Webex Events (New)Now Available: This update brings a new service called Webex Events (New), which includes many of the advanced features you’re familiar with from Webex Meetings, as well as some from Webex Events (Classic). When scheduling a Webex Event, you will have the option to use the New or Classic service.
Look for training and additional resources to be available soon!
You may see this highlighted next time you sign in to uww.webex.com with a walk-through.
Webcast mode is not available on our account.
Webex (Teams) 41.5 Update
Full-Featured Meetings: When you join a Webex Meetings scheduled or Personal Room meeting using Webex (Teams), you’ll have access to full-featured meetings, which offers you most of the Webex Meetings features even when you join from Webex (Teams). These features include stage view, breakout sessions, reactions, Webex Assistant, and People Insights profiles.
Webex (Teams) meetings from a space will remain unchanged at this time. Mobile users will see Webex Meetings launch when they join.
Schedule Webex meetings right from the app: No need to go outside the app to schedule your standard and Personal Room meetings. Add important meeting details, check the availability of the attendees, and send out the invites right from the Webex (Teams) app.
Additional In-Meeting features: No more self view when your video is off; shared content is automatically optimized; a new Stop Sharing button for ease; new connection and computer indicators will help meeting quality; and the ability for hosts to turn off attendees videos will improve Webex (Teams) meetings.
Messaging Updates: Mark messages as unread, move quickly between spaces you’ve visited with navigation history, and choose your default tab when the app opens.
Webex now on Linux: All the core capabilities are in a single app for Linux users, with the full-featured meetings to be added soon.
On Thursday, March 25th starting at 3:00 AM Instructure will be performing maintenance on Canvas. The maintenance is expected to take no longer than 60 minutes. Canvas may be unavailable during this maintenance. Please plan your course work accordingly.
Issue Resolved. Cisco Webex support was able to correct the issue over the weekend. Joining Webex Meetings from the web browser is now working as expected.
What’s the issue?
Students joining a Webex Meeting from Canvas using the web browser are currently prompted for a meeting password. This password is not available to the student and they will not be able to join using the web browser. Students joining using the Webex Desktop App or Webex Apps on mobile devices are not impacted by this issue.
What’s the workaround?
Students using Chromebooks must use workaround 2 below. Please contact your instructor for the direct Webex meeting link.
Workaround 1: We recommend students download and join using the Webex Desktop App. This will provide the best user experience for the student during the meeting. Additional information is available at: Download the Cisco Webex Meetings Desktop App.
Cisco Webex Support has notified us that this is scheduled to be fixed on April 7th with the Webex 41.4 software release. Cisco Webex Support was able to deploy a patch on March 13th which corrected the issue. Joining Webex meetings from Canvas using your web browser is now working as expected.
We are in the process of moving our documentation, tutorials, and how-to pages from spaces.uww.edu into ServiceNow. As the pages are moved and complete, a redirect message with the updated link will be placed on the old pages. The old pages will continue to work through the Spring 2021 semester.