[RESOLVED] Canvas Unplanned Outage

RESOLVED: Between roughly 3:29PM and 4:31PM on Wednesday March 3rd, 2021 users may have received an error message when accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.

Original Message:

Several users have reported “504 Gateway Error” and other related errors when trying to access Canvas and Lockdown Browser. The Instructure Canvas vendor is aware of this issue and they are working towards a resolution.

Resolved: 4:31PM. The issues has been resolved.

Monitoring: 4:07PM. A fix has been deployed, and the Instructure vendor is monitoring results.

Update 4:00PM. The issue has been identified and a fix is in process.

Update 3:50PM. Canvas developers are investigating the cause of the errors. Thank you for your patience.

We will update this post as soon as the services have been restored.

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