[RESOLVED] Some Users Unable to Access Canvas April 28th

Between 7:35 PM CDT and 8:20 PM CDT on Sunday, April 28th some users were unable to access Canvas.  The Canvas team found an issue with one of their backend services that caused multiple instances to become unresponsive.  At this time the issue is resolved and Canvas is operating normally.

If you continue to have any problems, please contact Canvas Support.

Virtual Lab

Did you know that you can access many of software packages offered in the General Access Labs remotely from your own computer? With a VPN connection to the UWW network, you can even access the software off-campus! All that’s required is access to a Windows or Mac computer, and a high-speed internet connection.

Some of the software available to you through Virtual Lab includes:


  • Adobe Creative Suite
  • Audacity
  • Autodesk (Mac)
  • Blender (Mac)
  • IBM SPSS Statistics
  • JAWS 7 (Windows)
  • Microsoft Office 2016
  • Respondus Lockdown Browser
  • Wacom (Mac)
  • …and more!

For more information regarding Virtual Lab, check out the following link: http://www.uww.edu/icit/services/virtual-lab

WINS Schedule Planner

Have you ever found it difficult lining up, and visualizing your schedule while enrolling for Final Scheduleclasses?  Well the Schedule Planner is the tool for you!

The Schedule Planner allows you to input which classes you want to take, and then provides you with a calendar view of every possible weekly schedule.  Here’s how to access Schedule Planner:

  1. Log in at wins.uww.edu
  2. Navigate to “Main Menu” — “Enrollment” — “Add a Class” — “Add Classes” and select your term.
  3. Click on the “Schedule Planner” button

Once your on the Schedule Planner click the “Add Course” to start adding classes to your schedule.  When you’ve chosen all of your classes, go back to the previous page and scroll down to the “Schedules” section and click on “Generate Schedules”.

Now you can see all of your possible schedules with whichever classes you have selected.  You can also add breaks, or times of the day you don’t want a class.  If it turns out there are any conflicts in your schedule, Schedule Planner will let you know.

For more a more detailed look at Schedule Planner, refer to this guide

Lynda Courses: Business Skills, Communication & Leadership


You may know that you have access to Lynda for free as a student here at UW-Whitewater, but did you know that they offer courses on topics beyond technology?


The Business Skills section covers topics such as:

  • Holding Yourself Accountable
  • Organization Design
  • Sales: Closing a Complex Sale
  • Creating a Positive Customer Experience


The Communication section includes courses on:

  • Communicating in Times of Change
  • Unconscious Bias
  • Writing Formal Business Letters and Emails
  • Anger Management


The Leadership section has video tutorials that can help you with:

  • Strategic Thinking
  • Acting Decisively
  • Delivering Bad News Effectively
  • Leading without Formal Authority

Lynda can teach you a whole lot more than you might have originally thought! Take advantage of this amazing resource by checking out Lynda.com!

Campus General Access Labs

Did you know that there are six computer labs that are open to all students around campus?  If you ever need to access a computer for any of your classwork, these labs are the perfect place for you!


Andersen – Room 1008
M-F: 8:00AM – 12:00AM
Sat: 10:00AM – 6:00PM
Sun: 1:00PM – 12:00AM

For more information on the Andersen Media Lab, check out our blog post on it!

McGraw – Room 19
M-W: 8:00AM – 10:00PM
Thurs: 8:00AM – 6:00PM
Fri: 8:00AM – 4:00PM
Sat-Sun: Closed

Andersen Library:
Available during Andersen Library hours

University Center – Room 146
Available during the University Center building hours

Upham – Room 51
M-Thurs: 8:00AM – 6:00PM
Fri: 8:00AM – 3:00PM
Sat-Sun: Closed

Center of the Arts – Room CA 4*
M-Thurs: 4:00PM – 9:00PM
Fri-Sat: Closed
Sun: 4:00PM – 9:00PM
*Staffed during these hours.  Lab may be open outside of posted hours.

All of these labs except UC-146 have both Macs and PCs (No Macs in UC-146).  Each computer is equipped with a variety of different programs to meet your needs.  Here is a complete list of all the software that is provided.

Sending emails through the D2L Classlist

Ever needed to find a group member for a project, but you don’t know anyone? Ever wanted to start a study group for your class, but you don’t know their emails?

Using the D2L Classlist, you can quickly find the names and emails of your classmates, as well as send a bulk email to everyone at once!

Send an email to everyone in your class by following these simple steps:

  1. Navigate to the course on D2L.
  2. Select More Tools on the blue navigation bar and click on Classlist.
  3. Click on the Email Classlist button at the top.
  4. Click on the All, Instructors, or Students tab to choose the email’s recipients.
  5. Click on the blue Send Email button at the bottom to open a new window.
  6. Add or remove any emails from the BCC box as needed.
  7. Give your email a Subject, and a Body.
  8. Click the blue Send button.


The email will be sent using your student email account, so the recipients will see your name as the sender.

If you have any further questions or concerns, please feel free to Contact D2L Support.

WebEx Video Conferencing

WebEx is an online web conferencing tool that allows you to meet with colleagues or classmates anywhere in the world using your internet connection and web browser. With WebEx, you can host virtual meetings online using audio and video, share presentations and files, chat (IM) with others, and conduct online presentations using screen sharing.
WebEx is available to all faculty and students here at UW-Whitewater.

Staff/Faculty can create and host WebEx meetings using uww.webex.com. Students can create and host meetings using uwwstudents.webex.com. Both websites can be accessed using the users NetID and password. If there is a guest that would like to access the meeting, they can join using a meeting link and meeting password that is generated when the meeting is created.

For more information and training on WebEx, please visit the WebEx Meeting Center documentation.

For WebEx support, please contact the TSC Helpdesk and/or visit this support site.

Using LockDown Browser is easier than ever!

What’s up, Warhawks? We’re already halfway done with the first month of the Fall 2017 semester!

Returning students have probably used LockDown Browser at least once during their college career, but for those of you who haven’t: LockDown Browser is a web browser, like Google Chrome or Mozilla Firefox, but it only allows you to access Desire2Learn (D2L).

lockdownThe purpose of LockDown Browser is to block the ability to open new tabs or windows in order to discourage cheating while taking a quiz on D2L. Instructors can mark their quizzes in D2L to require LockDown Browser in order to open them.

Prior to this semester, students had launch LockDown Browser from their computer’s desktop, log into D2L, and then manually navigate to their course in order to open the quiz. This process has been simplified!

Now, all you have to do in order to take your quiz in LockDown Browser is:

  1. Open the quiz in your preferred web browser
  2. Click the blue “Launch LockDown Browser” button. (If the browser is not installed, you will be prompted to install it)
  3. Take the quiz


The button launches LockDown Browser, logs you in, and automatically navigates to the quiz for you!

For more information on getting started with LockDown Browser, please visit LockDown Browser: Getting Started (Students).

Andersen Media Lab

Have you heard about the Andersen Media Lab and the great features it has to offer? The Media Lab is located in the lower level of the Andersen library building in room L1008. It offers a large collection of both Mac and PC computers and free black and white printing. You can even send your print job straight from your smart phone or laptop. For more information on how to do that, click here: http://www.uww.edu/icit/services/printing-students


Here are some of the many useful features you can find there:

Collaboratory Stations: These rooms are great places for group work! They have conference tables, SMART Boards, and projectors.

Color Printing: You can use purple points for color printing, poster printing, and lamination.

A/V Checkouts: Check out from the large collection of equipment including projectors, screens, cameras, microphones, and much more. You can even use the sound booth for audio projects.

Quiet Room: Because sometimes it can be hard to find a good, quiet spot to get your work done.

For more information on the General Access Labs, visit their site at: http://www.uww.edu/icit/services/ga-labs#tab_ServiceRequest

If you have any additional questions, feel free to contact the Media Lab.

Meet Teaching, Learning, and Technology Consultant Candidates

The campus community is invited to attend the open forums to meet the Teaching, Learning, and Technology Consultant candidates.

Sarah Etlinger will be joining us on Wednesday, August 16th from 2:30 – 3:00pm in the University Center, room 264.

James McKay will be joining us on Thursday, August 17th from 11:30 – Noon in the University Center, room 264.