RESOLVED 12:47 PM: All Kaltura functions are now working as expected. If you continue to have problems, please clear your cache and restart your browser and device. If issues persist, reach out to Canvas 24/7 Support.
UPDATE 12:22 PM: The Kaltura engineering team has identified and corrected the core service issue. Accessing videos through the Canvas App and video thumbnails may still be intermittent. Kaltura is continuing to monitor the service.
Starting around 7:41 AM on Monday, January 23rd users may experience issues when loading Kaltura videos. Users’ ability to use all Kaltura services including video playback, recording, upload, and editing appears to be disrupted.
Please reach out to Canvas 24/7 support for any additional issues.
RESOLVED: Between 1:00 PM and 1:45 PM on Wednesday, September 21st users may have had issues accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.
Beginning at roughly 1:00PM on Wednesday, September 21st users may have started receiving timeout and gateway errors when accessing Canvas. The vendor was aware of the issue and promptly began investigating.
Resolved: 1:45PM the issue was resolved, and service was restored.
On Thursday, May 19th 2022 between 7 AM and 5 PM VBrick Rev (http://streaming.uww.edu) will be unavailable for scheduled maintenance. During this outage, we will be deploying the latest version of VBrick Rev.
Videos hosted on Rev will be unavailable during this outage. Please plan accordingly.
If you have any questions or concerns about this outage, please contact the Learning Technology Center.
RESOLVED: Between 7:50 AM and 11:13 AM on Thursday, April 28th users may have had issues loading files in Canvas. For additional details you may view the incident log. The issue has been resolved.
Please reach out to Canvas 24/7 support for any additional issues.
Resolved 5:31PM: Amazon has restored services and continue to monitor for any recurring issues. At this time Canvas and Respondus Lockdown Browser are working as expected.
Update 4:04PM: Amazon has reported a fix is in place and services are being restored. Amazon will continue to monitor the situation and we will provide another update once everything is fully restored.
On Tuesday, December 7th, 2021 beginning at around 9:45AM CST Amazon Web Services has been experiencing some intermittent outages. So far we know that this outage has impacted the following services:
- Respondus Lockdown Browser & Monitor
- Respondus Studymate
As of 2:50PM, Amazon has identified the cause of the outage and is working on a resolution. We will provide updates as services are restored.
Please contact the Learning Technology Center if you have any questions about this outage.
On Saturday, May 15, Instructure will deploy the latest release to the Canvas environment. The highlights of this release are listed below. The full release notes are also available.
- Assignments – Student Annotated Submissions: Instructors can use annotated document assignment type to upload a document for students to annotate and submit directly in Canvas. This assignment type is included under the online assignment types so that instructors can select additional submission options for students unable to annotate onscreen.
- New Quizzes – Save and Build Button Workflow: The New Quiz creation page includes both a Save and a Build button. When an instructor creates and enters details for a quiz, the page displays both a Save and a Build button. Previously the page only included the Save button, which counterintuitively launched in the New Quiz editor.
Planned Data Center Outage, May 21: Due to a state-initiated project, a temporary power shut-off of the UW-W data center will be required to complete planned maintenance at 6 p.m. on Friday, May 21st, with a targeted return to full service by 8 a.m. on Saturday, May 22nd. During this maintenance window, all IT services, applications, and web pages will be unavailable so please plan accordingly.
If you have any questions or concerns about the service pack updates, please contact UW-W Canvas Support.
Due to a state-initiated project, a temporary power shut-off of the UW-W data center will be required to complete planned maintenance.
Based on the academic calendar and after consulting with a variety of academic, functional and governance areas on campus, it was determined that the least disruptive timeframe would be to start the outage at 6 p.m. on Friday, May 21st, with a targeted return to full service by 8 a.m. on Saturday, May 22nd.
During this maintenance window, all IT services, applications, and web pages will be unavailable so please plan accordingly.
We would like to thank those who provided feedback regarding this planned maintenance, specifically the Department Chairs, University Technology Committee, and Campus Business Representatives.
If you have any questions, please contact the Help Desk.
RESOLVED: Between 7:40 AM and 9:12 AM on Thursday, March 25th users may have had issues accessing Canvas. For additional details see: Canvas Unplanned Outage. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.
Beginning at roughly 7:40AM on Thursday, March 25th users may have started receiving timeout and gateway errors when accessing Canvas. The vendor is aware of the issue and currently investigating.
We will update this post as more information is available.
Resolved: 9:12AM the issue has been resolved.
Update 8:07AM: The issue has been identified and a fix is being implemented.
On Thursday, March 25th starting at 3:00 AM Instructure will be performing maintenance on Canvas. The maintenance is expected to take no longer than 60 minutes. Canvas may be unavailable during this maintenance. Please plan your course work accordingly.
If you have any questions about this outage, please contact Canvas Support.
RESOLVED: Between roughly 3:29PM and 4:31PM on Wednesday March 3rd, 2021 users may have received an error message when accessing Canvas. The issue has been resolved. Please reach out to Canvas 24/7 support for any additional issues.
Several users have reported “504 Gateway Error” and other related errors when trying to access Canvas and Lockdown Browser. The Instructure Canvas vendor is aware of this issue and they are working towards a resolution.
Resolved: 4:31PM. The issues has been resolved.
Monitoring: 4:07PM. A fix has been deployed, and the Instructure vendor is monitoring results.
Update 4:00PM. The issue has been identified and a fix is in process.
Update 3:50PM. Canvas developers are investigating the cause of the errors. Thank you for your patience.
We will update this post as soon as the services have been restored.