[RESOLVED] Ongoing Kaltura Service Issue

RESOLVED 12:47 PM: All Kaltura functions are now working as expected. If you continue to have problems, please clear your cache and restart your browser and device. If issues persist, reach out to Canvas 24/7 Support.

UPDATE 12:22 PM: The Kaltura engineering team has identified and corrected the core service issue. Accessing videos through the Canvas App and video thumbnails may still be intermittent. Kaltura is continuing to monitor the service.

Starting around 7:41 AM on Monday, January 23rd users may experience issues when loading Kaltura videos. Users’ ability to use all Kaltura services including video playback, recording, upload, and editing appears to be disrupted.

Please reach out to Canvas 24/7 support for any additional issues.