Category Archives: For Staff

[RESOLVED] Canvas / Webex Meeting Password Required – Known Issue

Posted on by

Issue Resolved. Cisco Webex support was able to correct the issue over the weekend. Joining Webex Meetings from the web browser is now working as expected.

What’s the issue?

Students joining a Webex Meeting from Canvas using the web browser are currently prompted for a meeting password. This password is not available to the student and they will not be able to join using the web browser. Students joining using the Webex Desktop App or Webex Apps on mobile devices are not impacted by this issue.

What’s the workaround?

Students using Chromebooks must use workaround 2 below. Please contact your instructor for the direct Webex meeting link.

Workaround 1: We recommend students download and join using the Webex Desktop App. This will provide the best user experience for the student during the meeting. Additional information is available at: Download the Cisco Webex Meetings Desktop App.

Workaround 2: Instructors can provide the direct Webex meeting join link to students. Follow this guide: Inviting a User to a Webex Meeting in Canvas. Note: If you are Tracking Attendance with Webex Meetings in Canvas this workaround will cause attendance to not be automatically recorded inside of Canvas.

What’s the fix?

Cisco Webex Support has notified us that this is scheduled to be fixed on April 7th with the Webex 41.4 software release. Cisco Webex Support was able to deploy a patch on March 13th which corrected the issue. Joining Webex meetings from Canvas using your web browser is now working as expected.

If you have additional questions about this issue please contact the UW-W Learning Technology Center.

Canvas Update (02/20/2021)

Posted on by

On Saturday, February 20, Instructure will deploy the latest release to the Canvas environment.  The highlights of this release are listed below.  The full release notes are also available.

  • Courses – MathJax Equation Enhancements & Text Field LaTeX Characters: LaTeX equations can be entered in any Canvas text field, and MathJax is loaded if Canvas detects an equation image added by delimited LaTeX characters. 
  • Rich Content Editor – Pretty HTML Editor: The Rich Content Editor includes a pretty HTML editor in addition to the raw HTML editor.

If you have any questions or concerns about the service pack updates, please contact UW-W Canvas Support.

Spring 2021 LTC Training and Workshops

Posted on by

The LTC is offering a full roster of learning opportunities ranging from training on Webex and Canvas to rethinking the possibilities of learning, teaching, and working with technology. Please visit the LTC’s calendar to see all sessions, descriptions, and dates.

Can’t join at scheduled times? No problem, email ltc@uww.edu to request a personal or department session. Links to previously recorded sessions are also often available.  

Don’t see a session on something you’d like to learn? Let us know! We look forward to meeting your needs as best we can — email ltc@uww.edu with your request. And, don’t forget, LinkedIn Learning offers on-demand classes on many topics!

Instructional Workshops:

Webex:

Canvas:

General Campus Technology:

If you have any questions, please reach out to the UW-W Learning Technology Center.

Documentation Updates from the LTC

Posted on by

We are in the process of moving our documentation, tutorials, and how-to pages from spaces.uww.edu into ServiceNow. As the pages are moved and complete, a redirect message with the updated link will be placed on the old pages. The old pages will continue to work through the Spring 2021 semester.

Example image of the redirect links

You can browse and search through the documentation pages by going to http://uww.service-now.com/kb

Image of the Service Now knowledge base.

What is ServiceNow?

ServiceNow is the help desk platform that is available on campus. Canvas support request should still be routed through the Canvas 24/7/365 support.

Why are we moving the pages?

Moving the content into ServiceNow will allow for a better overall user experience, and more robust search feature.

Can I still link to the pages in ServiceNow?

Yes! Follow this guide to copy the link to place in your own materials: Linking to a ServiceNow KB Article.

Please contact the Learning Technology Center if you have any questions about this change.

VBrick Rev (Streaming.uww.edu) Video Cleanup

Posted on by

VBrick Rev (streaming.uww.edu) videos that were created prior to 2019 AND have not been accessed since 2019 will be removed on February 1st.  Please review the videos associated with your account using the link below.  If the videos are still in use, please mark them accordingly in the application and they will not be removed.

https://www.uww.edu/apps/ltc/rev-cleanup

The Fall 2020 semester saw an increase in video usage, and we are proactively cleaning up unused videos to make sure we have adequate space for the Spring 2021 semester.

If you have any questions, please contact the Learning Technology Center.

Canvas Update (12/19/2020)

Posted on by

On Saturday, December 19, Instructure deployed the latest release to the Canvas environment.  The highlights of this release are listed below.  The full release notes are also available.

  • Student View Changes: The “Student View” button has been removed from the homepage and has been re-added as an Icon to the top right bar of most Canvas screens inside of the course.This change allows instructors to access Student View quicker.
  • New Rich Content Editor – Upload Media File Placement: Newly recorded media and upload media is stored in the Course or User Files folder, according to user role, to ensure that users can reuse media. Previously, newly recorded and uploaded media could not be repurposed without being exported as part of course content.
  • People – Group Import CSV File: The Groups area within “People” will allow for CSV imports to create and assign currently enrolled users to Groups. This will be especially useful for instructors that have created groups in external tools and want to reproduce them in a course.

UW-Whitewater Updates

  • New Rich Content Editor: The New Rich Content Editor is an update to the previous Canvas Rich Content Editor. It provides a condensed, more intuitive toolbar that is grouped by common icons and interactions. We will be enabling the New Rich Content Editor on Wednesday, December 23rd, 2020. For additional details or training schedule, please see our post.
  • Flash – End of Life: Beginning in January of 2021, the Adobe Flash Player will be uninstalled from campus devices. Previously, in July of 2017, Adobe announced that the Flash Player will no longer be distributed or updated after December 31, 2020. Additional information can be found on the Adobe Flash Player EOL General Information Page. We have details available to help you identify if this will impact you.

If you have any questions or concerns about the service pack updates, please contact UW-W Canvas Support.

HyFlex/Video-Enabled Classroom Learning Opportunities

Posted on by
Video Enabled / HyFlex Classroom Touchpanel

Teaching in a HyFlex/video-enabled classroom this spring or thinking about doing so in the future? Whether new to teaching in these classrooms or looking to further advance your proficiency in running a HyFlex class, this Winterim the Learning Technology is here to help! 

  1. Get Started:  Learn the basics with our on-demand resources, which orient you to the HyFlex/video-enabled classroom technology.
  2. Practice: Come to campus during a HyFlex Classroom Hands-On Training for an opportunity to try out the equipment with the guidance of knowledgeable staff.
  3. Explore: In HyFlex in Action, we will model how to facilitate class discussions and use tools like Poll Everywhere and Google apps. Attendees can join in-person or virtually.
  4. Refine: Join Tales from HyFlex for a discussion of experiences; challenges and opportunities; and tips from instructors who taught using a HyFlex style during the fall semester.

Unable to attend a session? Find recordings posted in the LTC Hybrid and HyFlex Faculty Development Canvas course. 

If you have any questions, please contact the Learning Technology Center. 

Professional Development Opportunities

Posted on by

This winter, the Learning Technology Center staff looks forward to providing professional development opportunities for instructional and non-instructional staff on a wide variety of topics.

Please view all of our workshops and the dates they will be offered.

Image by Gerd Altmann from Pixabay

Multiple sessions on different topics related to Canvas, Webex, HyFlex/Video Enabled Classrooms, and general campus technologies will help you learn new skills, enhance your use of technology, and implement new strategies.

If you have any questions, please contact the Learning Technology Center.

Canvas Training: Better Courses Through Better Pages

Posted on by
pages
use pages to build better canvas sites

Have you moved past the basics of how to get content into Canvas, and looking for a simple way to improve the learning experience for your students? The LTC will be offering synchronous trainings to go with our new asynchronous, self-paced resource designed to help instructors take lengthy modules, and turn them into sleek pages.

Not only is the content of the course about how to create more engaging pages, it also demonstrates simple steps you can take to do this with your own courses, by showing the transition from a typical course design to one based on a more dynamic page.

We have scheduled 60 minute training sessions if you are interested in receiving a live version of the materials offered above.

Date/TimeLocationRegister
Wednesday, January 6th
3:00pm – 4:00pm		WebexRegistration
Monday, January 11th
2:00pm – 3:00pm		WebexRegistration
Wednesday, January 13th
3:00pm – 4:00pm		WebexRegistration

If you have any questions or concerns about this update, please contact the UW-W Learning Technology Center.

Adobe Flash Player Support Ends 12/31/2020

Posted on by

Beginning in January of 2021, the Adobe Flash Player will be uninstalled from campus devices. Previously, in July of 2017, Adobe announced that the Flash Player will no longer be distributed or updated after December 31, 2020. Additional information can be found on the Adobe Flash Player EOL General Information Page.

If you are still actively using objects that require Flash Player in your courses please contact the Learning Technology Center to discuss the best alternatives.

How do I know if I’m still using Adobe Flash?

Adobe Flash files generally end in the “.swf” extension, and are combined with a webpage in order to view the files. When you are viewing the file, if you right click on it you will typically see an “About Adobe Flash Player” dialog.

Image displaying where to add the Adobe Flash Player version.

What do I do if I’m still using Adobe Flash objects on my courses?

We would suggest that you look for alternative HTML5 versions that are more compatible with mobile devices and the latest browsers. The Learning Technology Center can also help you determine the best alternatives based on your specific materials.