UPDATE: The cause of the slowness was linked to widgets using a script to load RSS news feed items.  Once the root cause was discovered Learn@UW was able to resolve the issue and return service to normal.

Original Post: Beginning around 12:30pm on Monday, September 18th, some users have experienced issues with course lists on the Homepage taking an excessive amount of time to load. Learn@UW is aware of the issue and is currently investigating. Updates will be made to this post as we receive additional information.

If you have any questions regarding this issue, please contact: D2L Support.

Resolved 11:40AM. The outage has been resolved and users should no longer receive these errors. Learn@UW is continuing to investigate the root cause to ensure quality service moving forward. If you continue to have any issues accessing Desire2Learn, please fill out the UW-W Desire2Learn Support Form.

At about 11:05am on Tuesday, March 21st some users started receiving a “500 Error” when logging in to or accessing Desire2Learn. Learn@UW Technicians are aware of the issue and are currently investigating the problem.  We will post more information as it is received.

Resolved 10:14AM. The off-campus multi-factor authentication (MFA) outage has been resolved. However, there is still the potential for intermittent issues. Contact the Help Desk at helpdesk@uww.edu or Ext. HELP (4357) if you experience additional issues. 

Due to an issue with one of UW-Whitewater’s off-campus services users may experience slowness when attempting to log into UW-W accounts (such as D2L, UW-W Google Drive accounts, etc).

The appropriate teams have been contacted, and they are working on a resolution.  We thank you for your patience.

RESOLVED – 7:45AM.  The login issue has been resolved, and the service should be functioning normally.  If you have any questions, please contact UW-W Desire2Learn Support.

At about 2:50am on Saturday, February 25th users started to received an “Internal Error” when logging in to Desire2Learn. ICIT Technicians are aware of the issue and are currently investigating the problem.  We will post more information as it is received.

Resolved Monday 6:38pm: We are happy to report that at this time, all services impacting Desire2Learn have been returned to normal.  If you continue to have any issues accessing Desire2Learn, please fill out the UW-W Desire2Learn Support Form.

Update Monday 5:00pm: DoIT Technologists have completed work to isolate the root cause of the disruption.  Work is now underway to verify that all systems are fully operational.  The next update will be around 6:30pm.

Update Monday 3:15pm: DoIT technologists continue to work to resolve the outstanding issue that is impacting service. At this time they are still unable to provide an estimate as to when the matter will be fully resolved.  The next update will be around 5:00pm.

Update Monday 1:45pm: Reports of errors from Content and Quizzes continue to come in. DoIT in Madison is continuing its work reduce the number of affected users and to resolve the core issue. DoIT does not have their next update scheduled, but this post will be updated at 4:30pm if there is not an earlier announcement.

Update Monday 12:00pm: During times of increased traffic, some users are reporting errors from Content and Quizzes. DoIT in Madison is actively working to both reduce the number of affected users and to resolve the core issue. The next update will be provided at 1:30pm.

Update Monday 8:45am: D2L has remained stable and available since 10:15pm Saturday. At this time DoIT is unable to provide an estimate for when this will be fully resolved. The next update will be provided at noon.

Update Sunday 6:00pm: D2L has remained stable and available since 10:15pm Saturday. DoIT is committed to resolving the root issue, and as such, warn that future disruptions may yet occur during that process. The next update will be provided at 8:00am.

Update Sunday 12:15pm: D2L has remained stable and available since 10:15pm Saturday. DoIT continues to work to ensure that this issue is resolved with minimal disruption of service. The next update will be provided at 6:00pm.

Update Sunday 8:15am: D2L has remained stable and available since 10:15pm Saturday. The technical issues have not been resolved and additional disruptions are anticipated. The next update will be provided at noon.

Update Saturday 11:00pm: As of 10:15pm, the outage has been temporarily resolved.  DoIT Technicians are still working on correcting the root problem, and additional downtime may be required.  We will continue relaying information as soon as it is received.  The next update will be Sunday, February 19th around 8am.

Update Saturday 9:15pm: The current issue affecting UW-Whitewater has been found to be across several services, including Learn@UW. DoIT Technicians in Madison continuing to work to resolve the issue. The next update will be around 11pm.

Update Saturday 7:15pm: DoIT Technicians in Madison are actively working to resolve the issue. Affected users may experience errors, inability to log in, or other erratic behavior. The next update will be around 9pm.

At about 4:05pm on Saturday, February 18th some D2L users found that they were unable to log in. The issue has been reported to DoIT in Madison and they are working on a resolution to the problem.  We will update this post with information as we receive it. The next update is expected at 9pm.

If you have any questions regarding this, please contact: D2L Support.