TurningPoint 5 – Bad Gateway Error

Posted on September 15, 2015 by Aaron Axelsen

TurningPoint 5 instructors that are utilizing ResponseWare may get a “502 Bad Gateway” error message at random. This is a known issue that TurningPoint is working rapidly to repair. The issue appears to happen the most for Mac users, but may also impact PC users.

Unfortunately, there is no work around for this issue. In the interim, we would suggest that you set a “Reserved Session ID” for each class. This will allow you to rapidly reconnect using the same session ID.

We will update this announcement once the issue has been resolved. In the mean time if you have any questions or concerns, please contact the Learning Technology Center.

Welcome to the Fall 2015 Semester!

Posted on September 15, 2015 by Amy Williams

Welcome back to the Fall 2015 Semester! While there was not a big Desire2Learn (D2L) upgrade this summer, we were busy with a number of changes.

Amy Williams is now the new Desire2Learn Site Administrator. She will be available to help answer any questions and support issues. Please continue to use the D2L Support Form to report your problems.

There were also a few significant fixes for D2L:

Content items made in files such as Articulate, Adobe Captivate, iSpring, and Adobe Presenter now display correctly. Service Pack 20 corrected an issue where these files displayed very small.
Images saved to discussion posts no longer appear as broken links.
YouTube videos are now able to be embedded into HTML Content pages using the Insert Stuff tool.

For a full list of fixes from the summer, see: D2L Service Update (6/25).

The following new service offerings and enhancements are also available:

Cisco WebEx: D2L Integration
Important/Exporting Calendars. Documentation on both importing and exporting on our Instructional Resources wiki.
A detailed explanation of what integrations with D2L are available, and how to request new integrations can be found at: D2L Integrations.
The D2L homepage now contains an “Instructor Tutorials” widget underneath the “Instructor Resources” widget. Here you can find links to new and updated tutorials found on our Instructional Resources wiki.

We have numerous resources available if you need assistance with D2L.

Check our YouTube channel for instructor D2L tutorials.
Fill out a D2L Support form.
Find step-by-step information on how to do common tasks in D2L from documentation provided by D2L and on our Instructional Resources wiki.
We offer a D2L walk-in clinic from 2:00 – 4:00PM every Friday. Stop in with your questions or challenges! We can be found in McGraw 120.

If you have not already done so, don’t forget to request for your Fall 2015 Courses! Courses requested by 3pm on business days will be available the following morning.

Good luck with the beginning of the semester! If you have any questions or concerns regarding any of these points, please do not hesitate to contact UW-W Desire2Learn Support.

Recent Browser Changes Regarding Java

Posted on September 15, 2015 by Aaron Axelsen

Version 45 and newer of the Google Chrome browser, and all versions of the new Microsoft Edge browser (included in Windows 10) no longer support java plugins. If you have activities and material in your course that utilizes java, please tell your students that they should use an alternative browser, such as Firefox, Internet Explorer or Safari.

The Kaltura Screen Recorder will not be supported in the latest versions of Google Chrome and Edge. Kaltura is working towards a future solution for these browsers.

We would suggest that you investigate moving away from any material that does require java to avoid issues in the future. It’s only a matter of time before the other browsers follow the trend and drop support for java. If you have further questions regarding this, please contact UW-W D2L Support.

WebEx Service Changes for Students

Posted on September 2, 2015 by Elaina Barr

This Fall, the UW-Whitewater campus will be using a new, cloud-based version of WebEx. With the new WebEx Meeting center, students can have small group meetings of up to 8 participants with other students and external guests. You have the ability to use computer/VoIP (voice over IP) audio when you are connecting. To get started using WebEx go to the new cloud-hosted WebEx site https://uwwstudents.webex.com.

If you would like more information on the new cloud-based WebEx solution, go to http://www.uww.edu/icit/services/webex.

WebEx Service Changes for Faculty and Staff

Posted on September 2, 2015 by Elaina Barr

This Fall at UW-Whitewater, faculty and staff WebEx users will notice some changes from the current on-premises version of WebEx. We will be transitioning to a newer and more cost-effective version that is also cloud based. This newer version will allow you to join and schedule meetings from within Desire2Learn. Meetings can also have up to 1,000 participants and compared to the previous on-premises version of WebEx, it has increased recording space. The cloud-hosted version is available at: https://uww.webex.com. The old on-premises version will be discontinued before the Spring 2016 semester.

Students can now schedule and setup meetings for up to 8 participants at https://uwwstudents.webex.com. Students are only able to use computer/VoIP (voice over IP) audio when connecting and are unable to record meetings.

If you have any questions or concerns regarding this, please contact the Learning Technology Center.

Cisco WebEx: D2L Integration

Posted on August 31, 2015 by Elaina Barr

We would like to announce that Cisco WebEx is now integrated directly into your Desire2Learn course. Inside of your course, you can find the “WebEx” tool located in “More Tools” on the Navigation bar.

This integration allows instructors to create WebEx meetings right from within D2L. Students cannot create meetings through this integration, but they can join and participate in class meetings.

Instructors who are new to WebEx must first login to uww.webex.com prior to scheduling a meeting via the D2L integration. This only has to be done one time, so if you have already done this in the past, you are already setup.

We have created a number of tutorial pages and short videos explaining the process:

If you have any questions regarding this, please contact UW-W Desire2Learn Support.

[RESOLVED] Sporadic D2L Access 8/15 – 8/17

Posted on August 17, 2015 by Aaron Axelsen

Users may have experienced issues accessing Desire2Learn on Saturday, August 15^th and Sunday, August 16^th. Technicians discovered a network issue that was resolved at 8am on Monday, August 17^th.

If you have any questions or concerns, please contact UW-W D2L Support.

Turnitin Service Outage (8/15)

Posted on August 7, 2015 by Amy Williams

Turnitin services, including Originality Check, Peermark, and Grademark, will be mostly unavailable during a scheduled maintenance period on Saturday, August 15, 2015, from 9:00 AM to 1:00 PM (CT).

During this outage window, students should not submit files to a Dropbox folder that has Turnitin enabled, and instructors should not create new Dropbox folders with Turnitin enabled.

An announcement will appear to users within Turnitin in advance of when the system will be unavailable for the scheduled maintenance.

Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If possible, it’s also advised that instructors change the end date on all Dropbox folders that are utilizing Turnitin so that students won’t inadvertently submit during the outage window.

Please note, any Dropbox folders in a D2L course that are currently NOT utilizing the Turnitin Originality Check, ending before the outage window, or starting after the outage window do NOT have to be altered.

If you have any questions or concerns about this outage, please contact UW-W D2L Support.

[RESOLVED] D2L Service Slowness 7/27

Posted on July 27, 2015 by Aaron Axelsen

RESOLVED: Due to a network outage in Madison, Desire2learn may have been unreachable or users may have experienced slowness between 10:49 AM and 11:32 AM on Monday, July 27th. At this time, the system is responding normally. Any questions or concerns should be sent to UW-W Desire2Learn Support.

ORIGINAL MESSAGE: Beginning at around 11am users began reporting issues and slowness with Desire2Learn. This issue has been reported to Learn@UW, and they are investigating. We will post updates as they are received.

[COMPLETE] Planned Campus Network Outage – 7/24

Posted on July 22, 2015 by Aaron Axelsen

COMPLETE 7/24 7:35PM: The scheduled maintenance impacting Desire2Learn access has been completed. Users can now access the service. Any issues or concerns should be submitted to UW-W D2L Support.

UPDATE 7/24 2:45PM: The portion of the outage impacting Desire2Learn should be complete by 8 PM tonight. The remainder of the outage will not impact users access to Desire2Learn from off campus.

iCIT has scheduled network maintenance for the entire UW-Whitewater network on Friday, July 24th, from 7 PM to 11:59 PM. During this timeframe the Desire2Learn service will NOT be available.

Instructors: If you have any assignments or exams due during the outage window, please notify your students and make the appropriate adjustments.

We apologize for any inconvenience that this outage may cause. If you have any questions or concerns, please contact UW-W D2L Support.