RESOLVED – December 14th, 4:30PM: Respondus Technicians have isolated the problem and the service is again stable.  If you have any questions or issues with the Respondus LockDown Browser, please contact UW-W Desire2Learn Support.

Update – December 14th, 3:45PM: Respondus Technicians have engaged Desire2Learn and they continue to investigate the root cause of the problem.

Users may be getting “Unable to get SOAP token. The current Desire2Learn role doesn’t have the required permissions. Please consult the Administrator Guide for Respondus LockDown Browser” when trying to access the “LockDown Browser” tab inside of the Quizzes tool.  This issue may also prevent students from taking exams via the Respondus LockDown Browser.

Respondus Technicians are investigating the issue and we will update this post as we receive additional information.