Users may have experienced an “Error 403” message in the TurnItIn Document Viewer between 1:10pm and 1:40pm on Monday, June 27th.
Please contact UW-W Desire2Learn Support with any questions or concerns.
Actively Engage your Students with Clickers
The Learning Technology Center (LTC) has been supporting the use of student response system (SRS) – aka Clickers – for years in the classroom. Over the years we have been adjusting and modifying the service to best suit the needs of instructors and students.
This Fall, we are upgrading to Turning Point Cloud which includes a number of great new features!
- Direct integration with Desire2Learn (D2L). Device registration is done right in D2L, and you can easily pull the device roster list into Turning Point, and also easily push grades back up to Deisre2Learn.
- Net-ID Integration. Instructors and Students will be able to login with their UW-W Net-ID and password.
- BYOD. Turning Point Cloud enables students to turn their own device into a clicker by purchasing a license to use phone applications, or directly via a website.
- Enhanced Reporting Tools. The new interface includes some additional analysis and mangement tools to get the most out of your polling results.
- Training and Support. The LTC is here to offer basic training and support, but the vendor is also available to schedule ad-hoc training’s and offer support as needed.
If you would like more information, please feel free to contact us at ltc@uww.edu or call at 262-472-1004.
[RESOLVED] Streaming Videos Unavailable
On Thursday, June 23rd, 2016 between ~5:00 AM and 8:20 AM users were unable to access videos hosted on http://streaming.uww.edu (VBrick Rev). The issue has now been resolved.
If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.
ICIT Planned Maintenance – June 24
On Friday, June 24th, 2016 between 4:30 AM and 7:30 AM Desire2Learn will be unavailable due to scheduled network maintenance on the UW-Whitewater Campus. We apologize for any inconvenience this outage may cause.
If you have questions or concerns about this outage, please contact UW-W D2L Support.
D2L Support Staffing Change
Amy Williams (D2L Site Administrator) has accepted a new position and her last day at UW-Whitewater will be Friday, June 17th, 2016. In the interim, her responsibilities have been assigned to other staff members. Please continue to use the UW-W D2L Support Form to submit your questions. Thanks!
[Resolved] Kaltura Service Issues (6/10)
As of 11:04 AM, the issue has been resolved. If you continue to have issues viewing video content, please contact D2L Support.
Beginning around 9:56 AM, users may receive an error message when attempting to view videos in Desire2Learn. The error message may read “An error was experienced when playing this video. Please check your Internet Connection and try again.”
This issue is only impacting videos hosted with Kaltura. These are videos that are recorded using CaptureSpace, or uploaded / recorded via the My Media tool. The issue has been confirmed as a widespread outage, and we will post back updates as we receive additional information.
If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.
Desire2Learn 10.6 Upgrade – June 8th/9th
COMPLETE 10:11AM: The upgrade to Desire2Learn 10.6 is complete. If you have any questions or encounter any problems, please contact UW-W D2L Support..
The upgrade from Desire2Learn 10.3 to 10.6 has been scheduled to start at 9:30pm on Wednesday, June 8th and be completed by 10:30am on Thursday, June 9th. During this time, you will not be able to access Desire2Learn. Please plan your summer course work accordingly.
If you have any questions or concerns about this upgrade, please contact UW-W D2L Support.
[RESOLVED] Desire2Learn Service Issues (5/31)
RESOLVED 10:33AM: Desire2Learn services have been restored and are now available. Users should now be able to access their D2L courses with no issues. Please contact UW-W D2L Support if you still experience any errors.
Beginning at 8:00AM on Monday, May 31, 2016, users may receive an internal error message when accessing courses in Desire2Learn. Learn@UW has been notified, and technicians are actively working to engage the problem. We will provide updates as we have more information available.
If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.
Desire2Learn Scheduled Maintenance: May 31st
On Tuesday, May 31st, between 5:00 AM and 7:00 AM, Learn@UW has scheduled additional maintenance outside of the regular maintenance window. During this time, D2L will be unavailable for a period of about 10 minutes. We apologize for any inconvenience this outage may cause.
If you have any questions or concerns about this outage, please contact UW-W D2L Support.
Desire2Learn Scheduled Maintenance: May 15th and 17th
Learn@UW has scheduled two maintenance events that will be occurring in the next week:
- Sunday, May 15, 5:00-7:00AM – D2L will be unavailable during this time for scheduled maintenance.
- Tuesday, May 17, 6:00AM – D2L will be unavailable for a period of about 10 minutes.
We understand that this is a busy time of year and we will be actively monitoring the service to ensure stability after these maintenance events.
If you have any questions or concerns about this outage, please contact UW-W D2L Support.