RESOLVED: The streaming videos were unavailable on Monday, January 14, 2013 beginning at midnight (12:00 AM CST) and service was restored at 8:24 AM CST.
All streaming videos are currently unavailable. We have reported the issue to DoIT in Madison and they are working on a resolution for the problem. We will update this post with additional details as they are received.
If you have any questions regarding this, please contact: D2L Support.
UPDATE (12/14 12:30 PM): Learn@UW has reported that the issue causing the submissions in Turnitin Dropboxes to remain unprocessed has been fixed. However, submissions in the affected Dropboxes need to be “re-queued” by clicking on the box and green arrow icon next to each submission.
If you have any questions or if your Dropbox folders are still affected, please contact UW-W D2L Support for assistance.
ORIGINAL MESSAGE: Submissions in some Dropboxes using Turnitin Originality Check are not processing or are stuck in the “In Progress” status. Not all courses or Dropboxes are affected by this, and the problem doesn’t have a determinate source as of yet.
Learn@UW has reported this to Desire2Learn as a high priority issue, and we will be updating this item with any new information as we receive it.
The outage first reported at 8:48am this morning was resolved at 9:25am. The root cause is still under investigation and D2L is engaged in that investigation. More information will be shared when it is available.
UPDATED (11:12 PM): As of 11:07 PM (Sunday, 10/21), Learn@UW has fixed the issue that was causing the issues in D2L. We will be monitoring the service for any further issues, but as of now, D2L should be working as usual.
ORIGINAL MESSAGE: Starting at approximately 9:18 PM (Sunday, 10/21), users have reported being unable to login to D2L with the authentication “hanging” or not redirecting. Others are reporting unusual slowness while working in D2L.
This has been reported to Learn@UW, and technicians are looking into the problem. We will update this news item with any new information as we receive it.
Beginning at approximately 11:10 AM until 12:30 PM and again at approximately 4:00 PM until 10:00 PM today (10/1), users may have experienced unusual slowness or timeout errors while accessing or working in D2L.
Learn@UW technical staff has investigated with Desire2Learn, and the issue should be resolved as of now. If you have any questions or concerns, please contact UW-W D2L Support.
UPDATED (2:10 PM): From approximately 1:35 PM to 1:53 PM today (9/21), some users would have experienced “Term Not Found” errors due to a server issue. Learn@UW has corrected the problem, and users should no longer be seeing the errors.
PREVIOUS MESSAGE: Some users have been reporting receiving “Term Not Found” errors while working in D2L. This has been reported to Learn@UW, and technicians will be looking into getting this corrected. Thank you for your patience while this is being investigated.
UPDATE (11:15am 9/10/12): The Learn@UW/D2L service performance held steady throughout the weekend. D2L and the Learn@UW Utility continue to actively monitor the health of the service. A hot fix was applied at 5am this morning (9/10) to improve the performance of the nav bar and we will assess the impact of this change.
HOTFIX DEPLOYMENT: Monday (9/10/12) at 5am, D2L will be applying a hotfix to the system. During this time there may be a 10 to 15 minute period of slowness.
EMERGENCY OUTAGE: At 4:00pm today (9/7/12) D2L may be unavailable for roughly 15 minutes. During this time they will be performing additional maintenance.
EMERGENCY OUTAGE: At 9:45am today (9/7/12) D2L will be unavailable for roughly 15 minutes. During this time they will be taking some important steps to diagnosing the performance issues.
UPDATE (9/6/12 5:00 PM): As of 1:00 pm on 9/6/12, the Learn@UW Utility is actively engaged with D2L and Microsoft experts for a solution to our D2L performance problems. As we wait for a resolution, we have a blog post with some tips for working in D2L while there are performance issues. Again, thank you for your patience while this issue is being investigated.
Previous Message: Users have been reporting slowness working in D2L with anywhere from 3 to 5 minutes of load time. Tools that normally take a longer time to load, such as the Grades tool, may also take additional time to load.
Some slowness is expected during peak usage times, such as the start or end of a semester. Learn@UW Utility has been made aware of the issue, and they’re continuing to monitor for any problems or errors. We appreciate your patience during this time.
UPDATE (4:05 PM): Learn@UW technicians have addressed the issue and are restoring service. The outage page has been removed, and the service should be completely restored at 4:30 PM. However, users may experience slowness while the service is being restored.
UPDATE (3:21 PM): Learn@UW has put up outage pages. This closes off access to D2L for the time being while they investigate. We apologize for the interruption, and we’ll let you know once we have more information.
Starting at approximately 2:14 PM today (8/17), Some users have reported seeing Internal Server 500 errors or unusual slowness while working in D2L. Learn@UW technicians are currently investigating the cause, and we’ll update this news item with more information as we receive it. Thank you for your patience.
On Thursday, July 26th between 3:28 PM (CDT) and 3:40 PM (CDT) users may have experienced relatively short periods of slow response times while using Desire2Learn. This incident was similar to and likely another occurrence of the outstanding intermittent service issue that was experienced on July 19th and 20th.
We apologize for the intermittent issue and appreciate your patience as we work to resolve the situation.
Outage Report from Learn@UW:
Time frame: ~12:50 to ~12:59pm and ~12:50 to ~2:00pm
Impact: LUW/D2L experienced a service degradation from ~12:50 to ~12:59pm today that affect UWS (not UWM). Users would have experienced slowness or an outage during this window. In addition, some users would have received notifications from ~12:50 to ~2:00pm.
Cause: The disruption was an unanticipated effect of the deployment of a hotfix intended to address the ongoing online rooms issue. We regret the disruption.
Resolution: N/A
Next steps: N/A
Update 1:10 PM (CDT) – As of approximately 1:00 PM today (7/20), we’ve received reports that users may be experiencing slowness or errors while trying to log into D2L. Learn@UW has been notified and they are investigating the cause. We will be updating this post with more information as we receive it.