SERVICE RESTORED (3:15 A.M. Thursday): The D2L service has been restored, and is once again available

Thank you for your patience during this outage.  If you have any questions or concerns about this outage, please contact UW-W D2L Support.

UPDATE (8:30 P.M.): Work continues to restore the D2L service.

UPDATE (3:30 P.M.): Power has been restored to the Madison Data Center and work is underway to restore services. At this time, Learn@UW is estimating that the D2L service will be available in 2 to 4 hours pending successful testing and service verification.

We will provide updates on this news item as we receive additional information about the service availability.

UPDATE (1:45 P.M.): At this time, the work continues on restoring power to the Madison Data Center.  In conjunction with this mornings inclement weather, there was also a catastrophic battery failure in the Madison Data Center.  There is currently no ETA on when services will be restored.  We will provide another update around 3:30 P.M. today.

UPDATE (10:00 A.M.): Madison campus technicians are still working to gather information and restore the power and services. There is currently no ETA on when services will be restored.

Original Message: Starting at approximately 7:50 A.M. (CT) today, Learn@UW has lost power due to severe weather. This affects any service hosted from the Madison campus, including Desire2Learn. Learn@UW and their technicians are working on restoring services as soon as possible.

We apologize for the inconvenience. We will be updating this news item as we receive more information.

A network connectivity issue caused a brief outage in D2L today (6/4) from approximately 10:00 AM to 10:06 AM (CT). Users would have been unable to login to D2L and may have been “kicked out” of their session if already logged in.

The issue has been resolved, and as of 10:06 AM, users should be able to login to D2L. If you have any questions or concerns about this outage, please contact UW-W D2L Support.

UPDATE (2:00 PM): As of 2:00 PM today, June 5th, the D2L service has been restored. However, users may experience some occasional slowness with some tools. If you have any additional questions or concerns, please contact UW-W D2L Support.

UPDATE (9:50 AM): Learn@UW has again notified us that the work will extend the outage end time to 2:00 PM (CT) today, June 5th. D2L will still not be available during the extended timeframe.

UPDATE (8:45 AM): Learn@UW has notified us that the scheduled work for the upgrade is taking longer than expected, and the outage end time has been extended to 12:00 PM (CT) today, June 5th. D2L will still not be available during this extended timeframe. We apologize for the inconvenience this will cause, and we will update this news item with more information as we receive it.

ORIGINAL MESSAGE: This is a reminder that Desire2Learn is scheduled for an upgrade to version 10.3. The upgrade outage will start on Wednesday, June 4th, 2014 at 9:30 PM (CT) and end on Thursday, June 5th, 2014 at 10:30 AM (CT). During this timeframe, D2L will not be available. Please plan your course work accordingly.

Starting at approximately 9:40 AM this morning (5/27) and ending at approximately 11:15 AM, Desire2Learn experienced an intermittent service outage. Impact of this issue was inconsistent, and affected users may have experienced errors such as “HTTP/1.1 500 Server Error” or seen other anomalous behavior.

If you are still experiencing errors or have any questions about the outage, please contact UW-W D2L Support.

UPDATE (5:04 PM): Learn@UW has reported that the lingering Document Viewer issues have been resolved as of 4:30 PM today (3/5/14). Any previous documents that were not loading within the Viewer should be rendered without problems.

If you have any questions or need assistance, please contact UW-W D2L Support.

UPDATE (1:00 PM): We’ve received additional reports of slowness with rendering documents in the Document Viewer in D2L after the fix from this morning. Learn@UW technologists are working to resolve the issue, and we will update this news item with more information as we receive it.

UPDATE (8:15 AM): In order to address the Document Viewer issues, Learn@UW performed storage work, which was completed this morning and the issue affecting the Document Viewer has been resolved as of 6:45 AM this morning (3/5/14).

Additionally, there was a brief service disruption from approximately 6:25 AM through 6:34 AM. Users may have been unable to access the service or received error messages during this timeframe.

ORIGINAL MESSAGE: Some files viewed through the document viewer, such as through the Content or Dropbox tool, have been loading inconsistently. Files that are not loading instead show a grey screen with an error message that says: “There was an error converting this document. Some or all of it may not be displayed.”

This issue has been reported to Learn@UW, and they are investigating. The current workaround is to download the file and view it from there.

UPDATE (3:50 PM): Our Desire2Learn instance was affected by a larger UW-Madison campus network outage that began at about 10:30 AM (3/3/14). Users would have experienced extreme slowness or non-responsiveness. In addition, files within the document viewer might not have displayed or would have taken at least a few minutes to load. The UW-Madison network issue was resolved at about 2:00 PM, and service performance returned to normal.

If you have any additional questions or concerns, please contact UW-W D2L Support.

ORIGINAL MESSAGE: Starting at approximately 11:00 AM this morning (3/3), some users have reported unusual slowness while working in D2L. Learn@UW technicians are currently investigating the cause, and we will update this news item with more information as we receive it. Thank you for your patience.

UPDATE (1:40 PM): Learn@UW has reported that the “Maintenance” message show no longer be blocking access to D2L as of approximately 1:37 PM today. If you are still receiving the “Maintenance” message, try closing out of your Internet browser completely and then starting it again. If you still see it after restarting your browser, please contact UW-W D2L Support.

ORIGINAL: Learn@UW was made aware of some unusual slowness within D2L starting at 12:13 PM today, and they are currently investigating the issue. Then, starting at approximately 1:00 PM, some users reported seeing a “D2L is Undergoing Maintenance” message when trying to log into D2L. We’ve reported this issue to Learn@UW.

We apologize for the inconvenience this causes, and we’ll update this news item with more information as we receive it.

We’ve been made aware that D2L is currently inaccessible, starting at 11:41 AM this morning. Users are receiving “timeout” errors or seeing a “loading” screen without anything loading while logging in or accessing D2L.

We’ve reported the issue to Learn@UW, and they are investigating. We will be updating this post with more information as we receive it. Thank you for your patience

Update: The service interruption has now been resolved.  Users may have experienced unusual slowness or received errors between approximately 12:11 PM and 1:08 PM this afternoon (January 24th, 2014). If you are still having issues logging into D2L, please contact UW-W D2L Support.

Users have reported intermittent access interruptions, slowness, and some are receiving “Internal Errors”. Users have also reported the inability to log into D2L, either the process times out or an error is displayed. This has been reported to Learn@UW, and their technicians are looking into the issue.

We will update this news item with any new information as we receive it.

UPDATE (11:30 AM): D2L should now be accessible to all users. If you have any issues or receive any errors while logging in, please contact UW-W D2L Support. Just a reminder that, as previously stated, Learn@UW will be performing maintenance that will cause slowness while working in D2L.

UPDATE (11:02 AM): We’ve been informed by Learn@UW that service will be restored at 11:15 AM (CT) this morning (1/18). Just a reminder that, as previously stated, performance will be affected after the service is restored, and users may notice slowness while working in D2L.

UPDATE (10:49 AM): Learn@UW has again notified us that the upgrade window needs to be extended and that the upgrade is expected to finish at 12:00 PM (CT) this morning (1/16), which is an additional hour and a half to the original end time.

ORIGINAL MESSAGE: Learn@UW has notified us that the upgrade window will need to be extended an extra half hour to complete the necessary acceptance testing. The upgrade is expected to finish at 11:00 AM (CT) this morning (1/16).

We’ve also been informed that after the upgrade, Learn@UW will be performing maintenance that will cause slowness, which may affect users accessing and using D2L.

We apologize for the inconvenience this causes. We will update with additional news items as we receive more information.