Outage Report from Learn@UW:
Time frame: ~9:50a – 10:14a
Impact: Users may have experienced slow performance or erratic behavior. We are continuing to receive reports of intermittent slow performance, which may indicate a recurrence of this issue. Users affected by the issue will experience relatively brief periods (~3-5 minutes) of slow performance after which reattempts of the desired action function as expected.
Cause: Learn@UW is working closely with D2L to investigate and identify the underlying cause of the issue. This is top priority issue and D2L.
Resolution: N/A
Next steps: Continued investigation into root cause.

Update 10:46 AM (CDT) – Technologists have resolved the issue at this time and the service should be responding normally.

Starting at approximately 8:00 AM on Tuesday, July 3rd, we are noticing sporadic reports of slowness and 2-3 minute periods where the system may hang.  The issues has been reported to Learn@UW and will be updating this news item with more information as we receive it. Thank you for your patience.

Outage Report from Learn@UW:
Time frame: ~10:00a – 11:20a
Impact: Users may have experienced slow performance or erratic behavior.
Cause: The issue that occurred on 7/1 caused instability in the file server cluster that resulted in the behavior reported by users.
Resolution: Steps were taken to ameliorate the situation, which necessitated a brief emergency service outage (~11:45a – 11:55a).
Next steps: N/A

Update 12:01 PM (CDT) – As of 11:55 AM, D2L is once again available.  Technologists continue to investigate the reports of slowness.

Update 10:56am (CDT) – D2L WILL BE UNAVAILABLE from approximately 11:45 AM to 11:50 AM this morning, Monday, July 2, 2012

Starting at approximately 10:08 AM (CDT), users are reporting slowness and occasional internal server errors while trying to access D2L. We’re reporting the issue to Learn@UW and will be updating this news item with more information as we receive it. Thank you for your patience.

Outage Report from Learn@UW:
Time frame: ~9:00a – 2:08p
Impact: Service completely unavailable to users and outage pages posted at 11:45a.
Cause: An unanticipated effect of scheduled maintenance on the Enterprise Storage System rendered the D2L file server cluster inoperable.
Resolution: Mitigating steps were taken to reconfigure the file server cluster and the service was restored. Our investigation into the matter unveiled significant performance problems with the D2L notification feature, which was subsequently disabled based on recommendation from the vendor. The feature will remain disabled, pending further review.
Next steps: The events are actively under internal review.

RESOLVED 2:08 PM (CDT) – Desire2Learn is once available available.  At the recommendation of the vendor, D2L, notifications will be disabled until further notice.  If you continue to have any further issues, please contact D2L support.

Update 2:00 PM (CDT) – Technologists have isolated the problem and expect service to be restored by 2:30 PM (CDT).

Update 12:05 PM (CDT) – The error message has been replaced with a notification that Learn@UW (D2L) is unavailable. Technologists continue to investigate, but we do not yet have an estimate for when the service will be restored. Further updates will be posted prior to 2 PM today.

Update 10:15 AM (CDT) – Technicians are actively investigating the problem, but unfortunately do not have any eta on a resolution at this time.

Starting at approximately 9:14 AM (CDT), users are reporting errors while trying to log in or access D2L. We’re reporting the issue to Learn@UW and will be updating this news item with more information as we receive it. Thank you for your patience.