Summary: On Saturday, April 23th, Learn@UW performed a scheduled database upgrade as a necessary preparation for the upcoming Desire2Learn upgrade in June.  Beginning around 10AM on Monday, April 25th, users began to encounter errors, and Learn@UW technologists started to investigate the issues.  At 8:40AM on Tuesday, April 26th, we reported that the errors were resolved, except for the discussion statistics issue.  At 8:15AM on Wednesday, April 27th the initial errors returned with some more severe errors.  The decision was made at 10:30AM by Learn@UW to take the system offline to preserve the data integrity and to allow for more intensive diagnostics.  Throughout the day, Learn@UW worked closely with high level Microsoft and Desire2Learn technicians to diagnose and implement a fix.  Services were restored at 12:30AM on Thursday, April 28th.  We again would like to thank everyone for their patience during this outage.

RESOLVED Thursday 4/28 12:30AM: Desire2Learn services have been restored and are now available.  Thank you for your patience during the outage.  Please continue to report any issues using the contact UW-W D2L Support form.

UPDATE Wednesday 4/27 11:00PM: Desire2Learn services remain unavailable.  Learn@UW has received recommendations from vendors and is currently working through a plan to implement the changes.

UPDATE Wednesday 4/27 8:45PM: Desire2Learn services remain unavailable.  Technologists continue to review the diagnostic information.  It is likely that the service will need to be temporarily restored in order to test anticipated resolutions.  We will provide another update around 10:45PM.

UPDATE Wednesday 4/27 6:15PM: Desire2Learn services remain unavailable.  There have been additional diagnostics tools put in place and work towards a resolution continues.

UPDATE Wednesday 4/27 3:45PM: Desire2Learn services remain unavailable.  Vendor engineers are engaged, and continue to work towards a resolution.

UPDATE Wednesday 4/27 2:00PM: Desire2Learn services remain unavailable.  High priority tickets are open with vendors and all necessary technologists at Learn@UW are actively working to resolve the issue.

UPDATE Wednesday 4/27 11:45AM: Desire2Learn services remain unavailable.  Intensive investigation is in progress and Desire2Learn vendor support resources are fully engaged.

UPDATE Wednesday 4/27 10:30AM: Desire2Learn is currently unavailable to allow for additional investigation to proceed.

UPDATE Wednesday 4/27 9:45AM: Learn@UW is continuing to investigate the root cause of the problem.  Users will continue to experience slow response times and Internal Errors when accessing the server.

UPDATE Wednesday 4/27 8:15AM: Users may experience slowness or error messages while logging into D2L. The issue has been reported to Learn@UW, and technicians are actively working to resolve the issue as soon as possible.

UPDATE Tuesday 4/26 8:07PM: Users are still reporting issues with using Discussion Statistics. Learn@UW is still working with D2L to diagnose and correct this issue as soon as possible.

UPDATE Tuesday 4/26 8:40AM: The initial issues impacting D2L appear to be resolved, but users may still experience errors when accessing some tools including Discussion Statistics at the Forum level. The workaround for this error is to review Discussion statistics at the topic level.

UPDATE Monday 4/25 6:33PM: Learn@UW technicians are still working to correct the issues impacting D2L. They are, however, making more progress though users may still experience issues.

UPDATE Monday 4/25 4:01PM: Learn@UW technicians are making progress on the issues that have been impacting Desire2Learn throughout the day. Users may still experience errors while accessing D2L.

Beginning at 10:09AM on Monday, April 25, 2016, users may encounter errors while trying to access or login to Desire2Learn. Learn@UW has been notified, and technicians are working actively to engage the issue. We will provide updates as we know more.

If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.