[RESOLVED] Desire2Learn Service Issues (4/25-4/28)

Posted on April 25, 2016 by Amy Williams

Summary: On Saturday, April 23th, Learn@UW performed a scheduled database upgrade as a necessary preparation for the upcoming Desire2Learn upgrade in June. Beginning around 10AM on Monday, April 25th, users began to encounter errors, and Learn@UW technologists started to investigate the issues. At 8:40AM on Tuesday, April 26th, we reported that the errors were resolved, except for the discussion statistics issue. At 8:15AM on Wednesday, April 27th the initial errors returned with some more severe errors. The decision was made at 10:30AM by Learn@UW to take the system offline to preserve the data integrity and to allow for more intensive diagnostics. Throughout the day, Learn@UW worked closely with high level Microsoft and Desire2Learn technicians to diagnose and implement a fix. Services were restored at 12:30AM on Thursday, April 28th. We again would like to thank everyone for their patience during this outage.

RESOLVED Thursday 4/28 12:30AM: Desire2Learn services have been restored and are now available. Thank you for your patience during the outage. Please continue to report any issues using the contact UW-W D2L Support form.

UPDATE Wednesday 4/27 11:00PM: Desire2Learn services remain unavailable. Learn@UW has received recommendations from vendors and is currently working through a plan to implement the changes.

UPDATE Wednesday 4/27 8:45PM: Desire2Learn services remain unavailable. Technologists continue to review the diagnostic information. It is likely that the service will need to be temporarily restored in order to test anticipated resolutions. We will provide another update around 10:45PM.

UPDATE Wednesday 4/27 6:15PM: Desire2Learn services remain unavailable. There have been additional diagnostics tools put in place and work towards a resolution continues.

UPDATE Wednesday 4/27 3:45PM: Desire2Learn services remain unavailable. Vendor engineers are engaged, and continue to work towards a resolution.

UPDATE Wednesday 4/27 2:00PM: Desire2Learn services remain unavailable. High priority tickets are open with vendors and all necessary technologists at Learn@UW are actively working to resolve the issue.

UPDATE Wednesday 4/27 11:45AM: Desire2Learn services remain unavailable. Intensive investigation is in progress and Desire2Learn vendor support resources are fully engaged.

UPDATE Wednesday 4/27 10:30AM: Desire2Learn is currently unavailable to allow for additional investigation to proceed.

UPDATE Wednesday 4/27 9:45AM: Learn@UW is continuing to investigate the root cause of the problem. Users will continue to experience slow response times and Internal Errors when accessing the server.

UPDATE Wednesday 4/27 8:15AM: Users may experience slowness or error messages while logging into D2L. The issue has been reported to Learn@UW, and technicians are actively working to resolve the issue as soon as possible.

UPDATE Tuesday 4/26 8:07PM: Users are still reporting issues with using Discussion Statistics. Learn@UW is still working with D2L to diagnose and correct this issue as soon as possible.

UPDATE Tuesday 4/26 8:40AM: The initial issues impacting D2L appear to be resolved, but users may still experience errors when accessing some tools including Discussion Statistics at the Forum level. The workaround for this error is to review Discussion statistics at the topic level.

UPDATE Monday 4/25 6:33PM: Learn@UW technicians are still working to correct the issues impacting D2L. They are, however, making more progress though users may still experience issues.

UPDATE Monday 4/25 4:01PM: Learn@UW technicians are making progress on the issues that have been impacting Desire2Learn throughout the day. Users may still experience errors while accessing D2L.

Beginning at 10:09AM on Monday, April 25, 2016, users may encounter errors while trying to access or login to Desire2Learn. Learn@UW has been notified, and technicians are working actively to engage the issue. We will provide updates as we know more.

If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.

[RESOLVED] Turnitin Service Disruption (4/18)

Posted on April 18, 2016 by Amy Williams

The Turnitin service is now available. The service was unavailable between 3:59pm and 5:08pm on Monday, April 18, 2016.

ORIGINAL MESSAGE: The Turnitin service is currently experiencing an intermittent service disruption. Originality Check, Grademark and Peermark may be currently inaccessible. The issue started around 3:59PM on Monday, April 18, 2016. The vendor is working to resolve the issue. We will post additional updates as they are received.

If you have any questions or concerns about this outage, please contact D2L Support.

Instructor Support Survey

Posted on April 15, 2016 by Amy Williams

The Learning Technology Center (LTC) has developed a survey in order to better understand the changing service, support, and technology needs of instructors on campus.

Please take a few minutes to complete the survey so the LTC can evaluate our current services and identify new areas to further support instructors here at UWW.

You can find the survey here: http://uwwhitewater.co1.qualtrics.com/SE/?SID=SV_1XnnDVCx7aBuyLr

Your feedback counts! Please complete the survey by 11:59pm on Friday, April 29.

All participation is voluntary and responses are anonymous. The survey takes around 15 minutes to complete and upon completion of the survey you will be asked to enter your name into a drawing for 2 iPads!

If you have any questions, please contact the Learning Technology Center.

LTC Student Focus Groups

Posted on April 11, 2016 by Amy Williams

The Learning Technology Center (LTC) is looking for students who are interested in participating in student focus groups. The LTC is conducting research to better understand the motivations and barriers that undergraduate students face related to learning technologies. If you agree to participate and are selected, you will be asked to complete a one-hour focus group session with 5-7 of your peers with a member of the research team. Focus group sessions will be held over the lunch hour (noon-1 p.m. on various dates) with pizza and beverages being provided.

For more information regarding the study, please review the Implied Consent Form. If you are interested in participating in the study, please complete a questionnaire by Friday, April 15.

A member from the research team will be in contact with you by Monday, April 18 regarding your participation. Please note that we can only include up to 40 students in five different focus group sessions in this research study. Interested students will be selected based on creating a diversified group pool on a first come, first served basis. The information collected from participants in the focus group process will be confidential, and students will not be able to be linked with the information they provide.

Fall 2016 Course Requests Available

Posted on April 4, 2016 by Amy Williams

Fall 2016 D2L course requests are available in the D2L Course Request Application.

As a reminder, course requests for a semester become available on the first day of priority registration for students, and course shells for D2L need to be requested for every semester you plan on using D2L.

If you have any questions or concerns, please contact UW-W D2L Support.

[RESOLVED] D2L Service Issues – 4/3

Posted on April 3, 2016 by Amy Williams

RESOLVED 11:46PM: Service has been fully restored. The issue was resolved as of 11:28PM. Users should now be able to access Desire2Learn. If you continue to have problems, please contact UW-W D2L Support.

UPDATE 11:23PM: Users still appear to be encountering issues with accessing D2L. Learn@UW has been notified, and we will provide updates as soon as we can. We sincerely apologize for any inconvenience.

RESOLVED 10:23PM: Service has been restored. The issue was resolved as of 9:40PM. Users should now be able to access Desire2Learn. If you continue to have problems, please contact UW-W D2L Support.

Beginning at 6:55PM on Saturday, April 3, 2016, users may encounter errors while trying to access or logging to Desire2Learn. Users have reported seeing a “Not Authorized” screen after logging into D2L. Learn@UW has been notified, and technicians are working actively to engage the issue. We will provide updates as we know more.

If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.

[RESOLVED] Desire2Learn Upcoming Outage (4/23)

Posted on April 1, 2016 by Amy Williams

Known Issues UPDATE: The scheduled database maintenance has been completed as of 10:16 AM. Service has been fully restored. If you continue to have problems, please contact UW-W D2L Support.

On Saturday, April 23rd, between 4:00 AM and 10:00 AM Desire2Learn will be unavailable for scheduled database maintenance. During this time, all users will be unable to access Desire2Learn.

If you have any questions or concerns about this outage, please contact UW-W D2L Support.

Annual D2L Course Cleanup Process

Posted on March 17, 2016 by Amy Williams

In order to maintain optimal storage capacity and ensure the ongoing smooth operation of D2L, a purge of older courses from the system is conducted annually by the UW System Utility.

We’ve begun to prepare for this year’s D2L Course Cleanup process that will take place on Friday, April 29th, 2016. On April 29th, 2016, courses from Fall 2012 through Summer 2013 will be purged from the D2L system. Instructors with one or more D2L courses slated to be purged were contacted via email on Wednesday, March 9th.

The D2L Course Cleanup resources site is available with more information on the Cleanup process and instructions on how to export course materials and student data.

If you have any questions or concerns about the D2L Course Cleanup process or need assistance, please contact UW-W D2L Support.

[RESOLVED] Turnitin Service Disruption (3/11)

Posted on March 11, 2016 by Amy Williams

The Turnitin service is now available. The service was unavailable between 8:45am and 9:45am on Friday, March 11, 2016.

The Turnitin service is currently experiencing an intermittent service disruption. Originality Check, Grademark and Peermark may be currently inaccessible. The issue started around 8:45am on Friday, March 11, 2016. The vendor is working to resolve the issue. We will post additional updates as they are received.

If you have any questions or concerns about this outage, please contact D2L Support.

Turnitin Service Outage (3/5)

Posted on March 3, 2016 by Amy Williams

Turnitin services, including Originality Check, Peermark, and Grademark, may be unavailable during a scheduled maintenance period on Saturday, March 5th, 2016, from 9:00 AM to 1:00 PM (CT).

During this outage window, students should not submit files to a Dropbox folder that has Turnitin enabled, and instructors should not create new Dropbox folders with Turnitin enabled.

Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If possible, it’s also advised that instructors change the end date on all Dropbox folders that are utilizing Turnitin so that students won’t inadvertently submit during the outage window.

Please note, any Dropbox folders in a D2L course that are currently NOT utilizing the Turnitin Originality Check, ending before the outage window, or starting after the outage window do NOT have to be altered.

If you have any questions or concerns about this outage, please contact UW-W D2L Support.

LTC Instructional Resources

Author Archives: Amy Williams

Instructor Support Survey

LTC Student Focus Groups

Fall 2016 Course Requests Available

Annual D2L Course Cleanup Process