Learn@UW will be performing server maintenance this Thursday, October 25th during the weekly maintenance window, 5:00 AM to 7:00 AM. D2L will NOT be available during this time frame. Please plan your course work accordingly.
If you have any questions about this outage, please contact UW-W D2L Support.
Google Docs (Drive) is a web-based office suite and data storage service offered by Google, which allows users to create and edit documents online, while collaborating in real-time with others, from any computer with internet access.
Faculty and students have the ability to upload and create Documents, Spreadsheets, Forms, Drawings, and Presentations online without having to install any software. Google Docs serves as a collaborative tool for editing in real time, allowing documents to be shared, opened, and edited by multiple users at the same time. Additionally, the application can notify users when a comment or discussion is made or replied to, facilitating collaboration and supplying a revision history, allowing users to see what changes were made.
Google Drive is primarily intended as a convenient online location where students and faculty can store files, completely eliminating or reducing the need to rely on portable USB drives. This functionality extends beyond simple file storage: files stored on Google Drive can easily be shared with on- and off-campus colleagues or coworkers, eliminating the need for sending bulky e-mail attachments. Now you can simply include a link to the file stored on Google Docs, and recipient will always have access to the most recent information.
The tutorial is available at: Google: Docs and Sites, or sign up for training at http://signup.uww.edu.
If you have any additional questions regarding Google Docs, please contact the UW-W TSC Helpdesk.
UPDATED (11:12 PM): As of 11:07 PM (Sunday, 10/21), Learn@UW has fixed the issue that was causing the issues in D2L. We will be monitoring the service for any further issues, but as of now, D2L should be working as usual.
ORIGINAL MESSAGE: Starting at approximately 9:18 PM (Sunday, 10/21), users have reported being unable to login to D2L with the authentication “hanging” or not redirecting. Others are reporting unusual slowness while working in D2L.
This has been reported to Learn@UW, and technicians are looking into the problem. We will update this news item with any new information as we receive it.
Beginning at approximately 11:10 AM until 12:30 PM and again at approximately 4:00 PM until 10:00 PM today (10/1), users may have experienced unusual slowness or timeout errors while accessing or working in D2L.
Learn@UW technical staff has investigated with Desire2Learn, and the issue should be resolved as of now. If you have any questions or concerns, please contact UW-W D2L Support.
On the Instructional Technology wiki, a page is available that lists known issues with the current version of D2L. These are issues, bugs, or errors that Desire2Learn is aware of and have plans to correct in future Service Packs and updates. This Known Issues list wiki page is available here.
As Service Packs and updates are applied to D2L, we will update this wiki page with information on what the Service Pack has fixed.
UPDATED (2:10 PM): From approximately 1:35 PM to 1:53 PM today (9/21), some users would have experienced “Term Not Found” errors due to a server issue. Learn@UW has corrected the problem, and users should no longer be seeing the errors.
PREVIOUS MESSAGE: Some users have been reporting receiving “Term Not Found” errors while working in D2L. This has been reported to Learn@UW, and technicians will be looking into getting this corrected. Thank you for your patience while this is being investigated.
iCIT will be performing database maintenance that will affect the D2L Course Request application and the Clicker Registration application. The outage is scheduled to start on Saturday, September 22nd at 7:00 AM and end on Monday, September 24th at 7:00 AM (for a total of 48 hours). Neither of these applications will be available during this window, so please plan your work accordingly.
As of 1:00 pm on 9/6/12, the Learn@UW Utility is actively engaged with D2L and Microsoft experts for a solution to our D2L performance problems. All UW System campuses are experiencing slow D2L system performance. As we wait for a resolution to the D2L issues, we have the following recommendations for you:
We will continue to share any updates regarding the performance issues with you as we receive them from Learn@UW in Madison. We apologize for the inconvenience and appreciate your patience at this time.
If you have questions, please email UW-W D2L Support.
UPDATE (11:15am 9/10/12): The Learn@UW/D2L service performance held steady throughout the weekend. D2L and the Learn@UW Utility continue to actively monitor the health of the service. A hot fix was applied at 5am this morning (9/10) to improve the performance of the nav bar and we will assess the impact of this change.
HOTFIX DEPLOYMENT: Monday (9/10/12) at 5am, D2L will be applying a hotfix to the system. During this time there may be a 10 to 15 minute period of slowness.
EMERGENCY OUTAGE: At 4:00pm today (9/7/12) D2L may be unavailable for roughly 15 minutes. During this time they will be performing additional maintenance.
EMERGENCY OUTAGE: At 9:45am today (9/7/12) D2L will be unavailable for roughly 15 minutes. During this time they will be taking some important steps to diagnosing the performance issues.
UPDATE (9/6/12 5:00 PM): As of 1:00 pm on 9/6/12, the Learn@UW Utility is actively engaged with D2L and Microsoft experts for a solution to our D2L performance problems. As we wait for a resolution, we have a blog post with some tips for working in D2L while there are performance issues. Again, thank you for your patience while this issue is being investigated.
Previous Message: Users have been reporting slowness working in D2L with anywhere from 3 to 5 minutes of load time. Tools that normally take a longer time to load, such as the Grades tool, may also take additional time to load.
Some slowness is expected during peak usage times, such as the start or end of a semester. Learn@UW Utility has been made aware of the issue, and they’re continuing to monitor for any problems or errors. We appreciate your patience during this time.