Remote Help with WebEx Support Center

The Learning Technology Center (LTC) is announcing its use of the WebEx Support Center. This tool can be used to remotely assist instructors and faculty with D2L or other learning technology issues. Having the Support Center available will allow LTC technologists to remotely diagnose and solve technology problems in real time.

The process involves a LTC technologist setting up a Support Center session through the UW-W WebEx tool. Once the session has been started, you will receive an email with information on how to connect to the session. (For more information on how to connect to a session, please see the Instructional Resources wiki page.) From there, the technologist can remotely view, access, or control your desktop to help you troubleshoot the issue.

The Support Center works from any computer with high-speed internet access. Your computer doesn’t have to be on campus or connected to the campus network in order to connect with a session.

If you have additional questions or need assistance with WebEx Support Center,  please contact UW-W D2L Support.

D2L eGrading Process Now Open

The D2L eGrading process allows instructors to transfer final grades from their D2L Gradebook to their WINS Grade Roster in a few simple steps. This process is currently open and available for instructors to transfer their semester grades from D2L to WINS.

For more information on how to use this process, please see the following Instructional Resources wiki pages:

If you need additional assistance with your Gradebook or if you have eGrading questions, please contact UW-W D2L Support.

Desire2Learn Upgrade to v.10

Please note, there has been a date change to the upgrade window! We’ve received a notice from Learn@UW, and they have confirmed the dates for the upcoming version 10 D2L upgrade. The upgrade is scheduled from June 28th, 9:30 PM to June 29th, 10:30 AM (all times CDT). During this upgrade, D2L will NOT be available.

This outage and upgrade will greatly affect online summer courses, so please plan your course work accordingly. It is also suggested that you end any dropboxes, quizzes, or other deadlines a half hour before the outage’s start time (i.e., 9:00 PM CDT) if there are items due on that day.

A “What’s New” wiki page with upcoming changes will be released in the near future, and we will update with that information when it’s available. If you have questions or concerns, please contact UW-W D2L Support.

D2L Course Cleanup

In order to maintain optimal storage capacity and ensure the ongoing smooth operation of D2L, the LTC conducts an annual purge of older courses from the system. We have begun to prepare for this year’s D2L course purge that will take place on June 15th, 2012.  On June 15th, 2012, courses from Fall 2007 through Summer 2008 will be purged from the D2L system.

If you do not need to retain information from these courses, simply do nothing.  The courses will automatically be removed; no action is needed on your part.

If you need to retain information from these courses, please read on for more information.

  • The D2L course cleanup process will begin June 15th, 2012.
  • If you do not need to keep course materials or student information from courses offered Fall 2007 through Summer 2008, do nothing.
  • If you need to keep course materials or student information from courses offered Fall 2007 through Summer 2008, consult documentation on the D2L Cleanup Resources site or contact D2L Support for assistance.
  • If a special circumstance exists where a course must remain in D2L, please complete and submit the Course Cleanup Retention Form before June 1st, 2012. LTC staff will contact you for further information within five business days.
  • Please review the “Frequently Asked Questions” section below before contacting D2L support.  The information in this section may answer the questions you have.

Thank you in advance for your attention and cooperation in the D2L cleanup process!

Frequently Asked Questions

What does it mean to clean up D2L courses?
The cleanup of older D2L courses refers to the complete removal and deletion of that course with no way of restoring it. The D2L courses slated for purge will be permanently deleted. All files and student records will be deleted.

How do I know which of my courses are scheduled for cleanup after June 15th, 2012?
First, login to D2L and look at your courses in the “My Courses” widget. Courses are identified by semester and year. In the upcoming purge, courses from Fall 2007 through Summer 2008 will be removed if no action is taken.

Please note that courses under the “ONGOING” or “OTHER” designation are NOT slated for cleanup. If you have courses under those designations, they will NOT be removed.

Why are we limiting the course cleanup process to only older D2L courses?
Recent courses (those after Summer 2008) are not included in the purge because, 1) students need sufficient time to finish incompletes and challenge grades, and 2) instructors need sufficient time to reoffer their course. Retaining recent courses is consistent with the guidelines and policies of the UW Records Officers Council.

What if I reoffer my course on a regular basis?
In most cases, when a course is reoffered by the same instructor, the instructor copies some or all of the content, files, gradebook and discussion structure from a previous course offering into a new offering. Once that copy process is complete, the earlier version of the course offering can be deleted without affecting the new course offering.

If a course periodicity spans several years, steps must be taken to ensure the original course offering is not deleted too soon.  If this is the case with one or more of your courses, please contact D2L Support.

I need to retain my gradebook so I can review student performance several years after the course ends.
The D2L gradebook can be exported to a CSV file that can be opened with Excel and other applications. How do I export my gradebook to CSV?

When downloading or saving a gradebook or student submission, it is important to maintain the privacy of those records. They should be saved on password protected campus network storage rather than on local hard drives.

Questions about how long grade books and student records may be retained should be forwarded to the UW-W Records Officer.

What about my content files, quizzes, etc. in my old courses?
Content, course files and quizzes can be copied into a newer offering of the same course. This is very common, especially when the same instructor teaches both offerings. Also, course files can be easily downloaded to be uploaded back into a course later. How do I download my course files?

Why not just leave old courses on D2L?
A course cleanup policy was established in 2009 by the UW System, and the process is imperative to ensure the ongoing smooth operation of D2L.  The main reason for deleting old courses is to manage and contain the growth of D2L storage and operating costs as well as to lessen negative impact on performance and user experience as use of D2L continues to grow.

Can I archive my old courses? (Can I save a complete copy of my course?)
Instructors can export their content files, gradebook, and student files from a dropbox folder and retain them locally. How do I download data and student submissions from various areas of my course? (Goes to How-To’s page of Cleanup site)

What if I do nothing?
Your courses will be permanently deleted after June 15th, 2012. In most cases, you will not need these courses and do not need to take any action.

Who can I talk to if I need help?
Your UW-Whitewater D2L support staff members are familiar with the course cleanup process and are prepared to answer your questions and provide assistance as needed. Contact D2L support if you need assistance with any of this process or your circumstances are unique and are not addressed here.

Complete information on the cleanup process can be obtained from the D2L Cleanup Resources web site (http://www.uwsa.edu/d2l/cleanup), or by contacting D2L support.