Upcoming Outages, 8/24 and 8/26

Posted on August 23, 2012 by Susan Degen

There will be two outages in the next few days that will affect your access D2L.

On Friday, August 24, 2012, starting at 6:00 PM, UW-W iCIT engineers will be upgrading software on network equipment across campus. Services that will be affected include VoIP, network and wi-fi access, campus email, WINS, D2L, and the UW-W home page. The outage is estimated to last ten hours, and campus services will be sporadically unavailable during this time.

Learn@UW utility is also performing network maintenance on Sunday, August 26, 2012 from 12:00 AM to 8:00 AM. During this time, D2L access and availability will be sporadic. It’s recommended that users avoid working in D2L during this time frame to prevent users from losing any work done in their courses.

If you have any questions about the outage on Friday (8/24), please contact the Technology Support Center (TSC) Helpdesk at 262-472-HELP (4357) or at helpdesk@uww.edu. If you have any questions or concerns about the outage on Sunday (8/26), please contact UW-W D2L Support.

[RESOLVED] Internal Errors, Slowness

Posted on August 17, 2012 by Susan Degen

UPDATE (4:05 PM): Learn@UW technicians have addressed the issue and are restoring service. The outage page has been removed, and the service should be completely restored at 4:30 PM. However, users may experience slowness while the service is being restored.

UPDATE (3:21 PM): Learn@UW has put up outage pages. This closes off access to D2L for the time being while they investigate. We apologize for the interruption, and we’ll let you know once we have more information.

Starting at approximately 2:14 PM today (8/17), Some users have reported seeing Internal Server 500 errors or unusual slowness while working in D2L. Learn@UW technicians are currently investigating the cause, and we’ll update this news item with more information as we receive it. Thank you for your patience.

[RESOLVED] Internal Errors and Slowness

Posted on July 20, 2012 by Susan Degen

Outage Report from Learn@UW:
Time frame: ~12:50 to ~12:59pm and ~12:50 to ~2:00pm
Impact: LUW/D2L experienced a service degradation from ~12:50 to ~12:59pm today that affect UWS (not UWM). Users would have experienced slowness or an outage during this window. In addition, some users would have received notifications from ~12:50 to ~2:00pm.
Cause: The disruption was an unanticipated effect of the deployment of a hotfix intended to address the ongoing online rooms issue. We regret the disruption.
Resolution: N/A
Next steps: N/A

Update 1:10 PM (CDT) – As of approximately 1:00 PM today (7/20), we’ve received reports that users may be experiencing slowness or errors while trying to log into D2L. Learn@UW has been notified and they are investigating the cause. We will be updating this post with more information as we receive it.

D2L Service Outage – 7/13

Posted on July 12, 2012 by Susan Degen

Learn@UW is planning a service outage on Friday, July 13th from 9:00 PM to 9:30 PM. D2L will NOT be unavailable during this time frame.

Learn@UW and Microsoft technicians will be investigating the cause behind the service interruptions and slowness for the past few days. For more information on the previous service outages, please see this blog post: D2L v10 Status Update

Recurring Slowness – Service Issue

Posted on July 3, 2012 by Susan Degen

Update 7/10, 11:30 AM (CDT) – From approximately 9:40 AM until 10:40 AM today (7/10/12), users might have experienced slow performance and might receive an error message. Learn@UW technicians are currently investigating the source.

Update 7/5, 9:30 AM (CDT) – The reported slowness is still ongoing, and technicians are still investigating the cause. If you’re experiencing slowness in D2L, please note that it may take a few minutes to clear up. We’ll update this news item with any information as we receive it.

We’ve received reports that users are experiencing periods of slow performance that typically clear up within a relatively short time (approximately 3 – 5 minutes).

Learn@UW technologists and D2L are investigating the matter. We will be updating this news item with any new information as we receive it. Thank you for your patience.

D2L Version 10 Upgrade Outage

Posted on June 26, 2012 by Susan Degen

Desire2Learn (D2L) is scheduled for an upgrade to version 10. The upgrade outage will start on Thursday, June 28th, 9:30 PM and end on Friday, June 29th, 10:30 AM.

During this timeframe, D2L will not be available. Please plan your course work accordingly. To avoid conflicts, D2L users should complete dropbox submissions, quizzes, or other deadline-driven activities at least a half hour before the outage’s start time.

D2L Course Request Processing

Posted on June 21, 2012 by Susan Degen

As previously announced, D2L is scheduled for upgrade beginning June 28 at 9:30 pm. The new version of D2L includes substantial “visual” changes and modifications to the look and feel of the layout and navigation.

In order to ensure you are able to smoothly transition your courses to D2L Version 10, we have temporarily suspended the course creation process for Fall 2012 courses. Instructors may continue to submit course requests for Fall 2012; however, processing of the requests will be suspended until Monday, July 2, 2012. Summer 2012 course requests will be processed normally.

If you have any questions or concerns about the temporary suspension of the course creation process, please contact D2L Support.

Service Pack Update

Posted on May 24, 2012 by Susan Degen

Learn@UW will be deploying a service pack to D2L on Friday, May 25th starting at 6:00 AM and ending at approximately 7:00 AM (CDT). During this timeframe, D2L will be available, but users may notice periods of slowness while working in D2L.

If you have any questions or concerns, please contact UW-W D2L Support.

LockDown Browser Issue on Macs

Posted on May 18, 2012 by Susan Degen

We’ve been made aware of an issue specifically with the Respondus LockDown browser (LDB) and Mac computers. Single-line text entry fields, such as login or short answer question fields, will appear “blacked out”. This makes the text entered into these fields unreadable.

A fix for LDB has been released to compensate for this bug. If you are using a personal Mac computer, you must install the latest version of LDB. This can be done by going through the following steps:

Open LockDown Browser.
Select “About” from the toolbar then select “Check for Newer Version”.
Follow the on-screen instructions to download and install.

If you have any questions regarding LDB and this bug, please contact UW-W D2L Support.

[RESOLVED] D2L Login Issues

Posted on May 18, 2012 by Susan Degen

From approximately 7:45 PM to 9:55 PM last night, Thursday May, 17th, users reported issues logging into D2L. The problem has been resolved and users should be able to log in without incident.

As always, if you believe there is an outage or you need to report a problem, please contact UW-W D2L Support.

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Author Archives: Susan Degen

D2L Course Request Processing