On behalf of the entire ICIT organization, we are excited to welcome Kathryn Freidel as our IT Business Analyst. Kathryn will perform business analysis to assist the ICIT department with the discovery phase of the UWSA Administrative Transformation Program (ATP). She will manage the process to validate and collect additional information on ancillary systems used at UW-Whitewater.
Her main focus will be to:
Identify the ways the ICIT department is using HRS and SFS data
Identify where (systems and processes) this data flows
Identify what data do we upload to HRS and SFS
Identify interfaces between enterprise and department systems that may or may not be impacted
From Kathryn:
“A few fun facts–I graduated from UW Whitewater in 1988, Bachelor of Business Administration, Finance, my daughter was 2 years old. Prior to joining UW Whitewater, I led a cohort of campuses for the UWSA Harmony Discovery Project – Identity & Asset Management.”
We are thrilled to have Kathryn join our team, please take some time to welcome her via email when you can!
We are happy to welcome Crystal Herron as our new Help Desk Tier I Manager. Crystal rejoins the ICIT team with previous ICIT Help Desk experience which will help her achieve goals of providing courteous and fast problem solving service, empowering self-service to the extent possible, and using our organizational resources efficiently.
Her main focus will be:
Managing the Help Desk and GA Labs students
Assuring Tier I meets campus SLOs
Assuring Tier I work quality
Assuring Tier 1 follow processes to resolve customer problems and questions
Help customers understand and adhere to campus technology polices and standards
From Crystal: “I am excited to be returning to UW-Whitewater. Joel and I have two girls ages 7 and 11. In my spare time I volunteer as their Girl Scout troop leader. I also enjoy knitting and crocheting.”
We are thrilled to have Crystal back on our team, please take some time to welcome her when you can!
Our Chief Marketing Officer, Ann Stadler has been very involved with Hispanic outreach efforts in Southeastern Wisconsin where she has met many wonderful Hispanic leaders and neighbors. Ann has been sharing with those connections the great work happening on our campus to further position our university as the education choice for all.
One of the groups she remains active in is the Hispanic Collaborative of Greater Milwaukee. They are hosting a statewide session next month in Madison and Ann has shared that invitation with us! Please get involved if you are interested, and feel free to share with your professional network and community contacts.
We are excited to invite you to the WI Statewide Latino Session 2022, a convening of Latino leaders from across Wisconsin and from the nonprofit, private, and public sectors. It will take place on Monday, March 14 in Madison. The statewide session, planned by the Civic Participation Committee and Hispanic Collaborative, aims to foster new connections and collaboration, sharing dialogue and information throughout the day on issues important to our growing Latino communities.
Mary Acuna’s final day with ICIT will be on Friday, February 18, 2022. Mary has accepted a Senior PMO position with a company based in Florida. On behalf of the entire ICIT organization, we would like to wish Mary the very best in her next opportunity.
Mary started in ICIT during October of 2019 as the Customer Operations Manager. Mary focused on communicating with customers at all levels of the university regarding their technology concerns, addressing these concerns, and resolving issues. She also served as a customer advocate in ICIT planning processes, helping customers understand and adhere to campus technology policies and standards. Mary held a critical role for some important projects, including the transition from HPSM to ServiceNow and creation of new ICIT Service Pages. We thank Mary for her facilitation and commitment to these successful projects!
In October of 2020, Mary accepted additional responsibilities previously performed by the Help Desk and Lab Manager. These responsibilities included hiring, coaching, and management of help desk students. We are grateful for the dedication Mary has shown to the students since then.
From Mary: “I’ve enjoyed working with everyone at UW-Whitewater”. Please take some time this week to congratulate Mary on her new opportunity!
On behalf of the entire ICIT organization, we are excited to welcome Josh Lammi as the new Network Services Engineer. His main focus will be network wireless services. This includes design, implementation and advanced technical support for our complex wireless network.
From Josh:
“I started learning about computers when I was in 2nd grade. By 5th grade I was the go-to kid for teachers that were having issues in their computer room. This was before we had internet where I lived or at school so learning was based heavily on trial and error. I knew at that age that being involved in technology was where I wanted to be for a future career so I never had an issue answering what I wanted to be when I grew up.
I had odd jobs doing random IT work until 2004 when I started my career at Mercyhealth as a “Computer Operator” and held several positions here until joining ICIT. These positions were: Computer Operator, Call Center Tech, Lead PC Tech (I was also a Project Lead and SCCM Administrator at the same time as being the go-to for other PC Techs), NetTech (This was a hybrid position between being a PC Tech, a System Administrator and a Network Administrator), System Administrator then finally into a Network Engineer role with a focus on Wireless.
Even though I was not in the Network Engineer role until 2018, I was actually designing and implementing the wireless infrastructure in 2012 when we had to do a refresh at one of our campuses. I continue to enjoy the complexities of wireless as no two issues are ever truly the same.
Outside of work, I’m married and we have a 3yr old Belgian Malinois named Dexter. He is an EXTREMELY smart dog and has an energy level that is through the roof. My wife (Ashley) and I enjoy going up north later in the year to Bluefin Bay Resort located in Tofte, MN to disconnect from technology. We generally go hiking for most of the days and work on solving a random jigsaw puzzle together. Even though I enjoy everything IT, there is a time to just disconnect and get away to decompress. I also am a bit of a beer snob, generally drinking something dark and barrel aged and even went as far as to build a 4 tap freezer for home. I’m not limited to technology with my skill set and am known to spend time working on my Jeep, electrical, plumbing and anything else that I know I can wrap my head around. The only thing I generally don’t touch is anything in the kitchen or laundry!”
We are thrilled to have Josh join our team, please take some time to welcome him when you can!
