Welcome Melissa Smiley!

On behalf of the entire ICIT Team, we would like to welcome Melissa as the LTC’s new Assistant Director of Campus and Learning Technology.

Melissa’s responsibilities will include: identifying audience technology adoption and tracking their proficiency, developing systemic evaluation methods and training workshops in areas of need, assisting with strategic planning and partnerships, and finally, guiding the LTC staff and supporting ongoing growth.

Melissa comes to us with previous experience in the UW System, starting with UW Colleges Online. There, she worked on auditing courses for accessibility, usability, and universal design; making recommendations or requesting course redesigns based on UDL standards and web accessibility criteria. Her most recent position in the UW System was with the School of Medicine and Public Health at UW-Madison as an instructional designer and educational technologist. She worked extensively on building relationships, implementing templates and course design strategies based on student needs, as well as advocated for SMPH faculty and staff regarding LMS needs.

Melissa, her husband (Dave), and their 5 children (Molly (14), Elizabeth (12), Catherine (11), Laney (7) and Luke (7)) live in the town of Ottawa, WI. They are joined by an elderly dog named Willow, who despite being fed by Melissa, favors Dave.

In her free time, you may find Melissa popping tags at a local thrift store, or on a camping excursion with her family at one of several National Parks. She loves to hike and has even admitted to listening to Christmas music ALL YEAR LONG. If she wasn’t a perfect fit for the LTC already, Melissa is also a super fan of the television program, The Office.

We are thrilled to have Melissa join our team, please take some time to welcome her the next time you see her!

“Would I rather be feared or loved? Easy. Both. I want people to be afraid of how much they love me.” – Michael Scott


Welcome Anna Schuette-Reid!

On behalf of the entire ICIT Team, we would like to welcome Anna as our new ITSM Process Analyst.

Anna’s responsibilities will include: aiding and assisting in the transition from HPSM to ServiceNow, documenting processes and identifying opportunities to improve and automate ServiceNow, exploring avenues to improve knowledge-base management and developing standardized training for ICIT staff outside the Help Desk.

Anna comes to us from General Motors (GM) where she started in manufacturing application support at Janesville Assembly. She then expanded her scope to support applications at all GM manufacturing sites on 6 separate continents!  She excelled in her ability to define/refine processes used by all manufacturing IT support personnel, which led to her most recent assignment as Global Change Coordinator/Strategic Planning for GM’s IT Optimization project. 

Anna was born and raised in Janesville, WI. She has a husband (JR), two wonderful children (Leslie and Andrew), and a grandson (Sam).

If you are in search of a multi-instrumentalist to join you after-work rock band, you may be in luck! Anna is into all things music! She plays the piano, organ, dulcimer (mountain and hammer in case you were wondering), accordion, drums, guitar, ukulele and even a few more! When she’s not busy playing music, she loves to garden, cook, star-gaze, crochet and create beaded jewelry. She also just started to take up quilting.

We are thrilled to have Anna join our team, please welcome her the next time you see her!

Welcome Alex Copp!

On behalf of the entire ICIT Team, we would like to welcome Alex as our new IT Support Technician at the UW-W at Rock County campus.

Alex’s responsibilities will include: troubleshooting daily technology issues according to ICIT policies and procedures, maintaining accurate inventory of all hardware and software licenses, resolving problems with AV equipment in classrooms, training end-users on office, lab, and classroom technology, and providing tech support for distance education activities and public events.

Alex comes to us from UW-Rock County where (prior to restructuring) he spent the last two years fulfilling many of the same duties listed above. Additionally, Alex has over 10 years of extensive sales support and customer service experience. He is a Mobile Electronic Certified Professional, has advanced knowledge of AV systems and components, as well as installation and servicing techniques.

Alex lives in Janesville with his pet hamster named Jeffrey. He is an ardent collector of rare stamps, does not enjoy guacamole, and once, on a dare, ate an entire box of saltine crackers in under 5 minutes.

We are thrilled to have Alex join our team! If you ever find your way to the Rock County campus, please welcome him to ICIT.

Congratulations Elliot Kan!

Congratulations to Elliot Kan and his wife Nicole on the birth of their baby girl! Madelynn Marie Kan was born October 14th at 1:54PM, weighing 7lbs 8oz.

Madelynn’s older brothers (Nicholas and Jameson) were in attendance and very excited to welcome their new sister into the world!

Congrats again Elliot, you have a beautiful family!

Thank You Sarah Klingman-Cole!

We are sorry to announce that Sarah Klingman-Cole will be departing her full-time position with ICIT.

Over the last few weeks, Sarah has transitioned into a USTE role. She is currently working to develop and implement a learning analytics project for the Learning Technology Center.

Sarah joined ICIT in the spring of 2017 as the Technology Promotion and Adoption Specialist for the Learning Technology Center. She made an immediate impact within the LTC, taking on a huge initiative and creating the Computer Security Awareness Training Course in D2L.

Sarah worked closely with both instructional and non-instructional staff, whether that was through technology adoption pilots like Goosechase and Poll Everywhere, technology training for Active Learning Classrooms, or promoting the latest communication and collaboration features of Webex Teams.

Sarah was an integral part of the LTC, and she will be missed. We hope for nothing but the best for Sarah, and we are grateful for her continued contributions in her new USTE role.

Thank you Sarah!