We are happy to welcome Crystal Herron as our new Help Desk Tier I Manager. Crystal rejoins the ICIT team with previous ICIT Help Desk experience which will help her achieve goals of providing courteous and fast problem solving service, empowering self-service to the extent possible, and using our organizational resources efficiently.
Her main focus will be:
- Managing the Help Desk and GA Labs students
- Assuring Tier I meets campus SLOs
- Assuring Tier I work quality
- Assuring Tier 1 follow processes to resolve customer problems and questions
- Help customers understand and adhere to campus technology polices and standards
From Crystal: “I am excited to be returning to UW-Whitewater. Joel and I have two girls ages 7 and 11. In my spare time I volunteer as their Girl Scout troop leader. I also enjoy knitting and crocheting.”
We are thrilled to have Crystal back on our team, please take some time to welcome her when you can!
