This spring, a planning group of iCIT support staff was formed to evaluate the processes used to manage campus lab and office desktops. Two goals were stated: find a way to eliminate duplication of effort between the two support areas, and recommend processes that will enable iCIT to deliver a consistent desktop configuration.
One of the recommendations of the planning group is to consolidate the automated desktop administration tasks for labs and offices into the responsibility of a single person in iCIT. iCIT management received proposals for this position, and is currently evaluating them in light of the goals and needs of the project.