ServiceNow is a modern, cloud based IT Service Management platform that will be replacing HPSM. Nick Ciesinski has been working closely with our ServiceNow implementation partner Crossfuze and the configuration of our instance is almost complete.
There were a number of enhancement opportunities you identified with our current processes and we’re excited to say many of them will be available when we go live. We’ll be sharing more on these in a future update.
Anna Schuette-Reid, Morgan Fries and Kirsten Mortimer are in the process of developing training materials. The training sessions will take place in early March so keep an eye out for details on training dates and times.
We are still on schedule to go live with ServiceNow over Spring Break. As a reminder, ‘go live’ means that any new tickets, requests or changes after that date will be in ServiceNow. We will continue to work existing HPSM tickets, requests and changes in HPSM until they are closed.
As you’ve discussed with your manager, please continue to review the KB articles from HPSM, but do not update them inside of HPSM. Instead, please make updates to the articles on the ServiceNow Google Drive at this location: https://drive.google.com/drive/folders/0AKsASepOtEtoUk9PVA
Things you can do to get ready:
• Review old tickets, requests and changes in HPSM and close if they’re complete.
• Review and update your HPSM KB articles in Google Drive.
If you have any questions please reach out to your manager or Mary Acuna.