The Help Desk will begin parallel testing of HPSM on Monday, September 26. Tier one technicians will use HPSM in the QUA environment as the primary system for logging tickets. Tickets that that are not resolved on first contact will be entered into the current ticketing system for escalation purposes. During the testing process, Help Desk staff will assess areas where content is still missing (i.e. knowledgebase articles). Jason Dirden will contact service owners regarding missing content. Please exercise patience with Help Desk staff as they complete the testing process in addition to providing support to the campus.
IT Services (formerly ICIT) Uptimes
The latest news for the ITS team