A process quality model for the analysis, improvement and control of supply chain systems

Benita M. Beamon and Tonja M. Ware

Logistics Information Management

1998, Vol. 11, No. 2, pp. 105-113

 

1)      Introduction

  1. a) Emphasis on:
  2. i) Improved customer service
  3. ii) Reduced cycle time

iii)     Improved quality

  1. iv) Reduced costs
  2. v) Integrated IT and process flows
  3. vi) Flexibility of customization

2)      Lit Review

  1. a) T. Kearney Inc: 4 stages of Organizational sophistication
  2. i) Inactive
  3. ii) Reactive

iii)     Proactive

  1. iv) Completely integrated
  2. b) Konrad/Mentzer (1991) 3 areas of supply chain functions
  3. i) Productivity
  4. ii) Utilization (capacity used/available capacity)

iii)     Performance (Actual output/standard output)

  1. c) DeTorro/Tenner (1997) : continuous improvement process
  2. i) Understand customer
  3. ii) Assess efficiency

iii)     Analyze process

  1. iv) Improve process
  2. v) Implement changes
  3. vi) Standardize and monitor

3)      Problem description: how to measure quality in a supply chain

  1. a) What aspects of quality should be measured?
  2. b) How should these aspects of quality be measured?
  3. c) How can these measures be used to evaluate, improve and control the overall quality of the supply chain system?

4)      The Process Quality Model (PQM)

  1. a) Module 1: define the process and activities being performed
  2. b) Module 2: identify customers and their requirements, expectations and perceptions
  3. c) Module 3: define quality
  4. i) The core of quality is defined by the customer
  5. d) Module 4: Identify current quality performance measures
  6. i) Reliability, accuracy, customer satisfaction, …
  7. e) Module 6 evaluate current processes and set standards
  8. i) Process must be in control before standards can be set
  9. f) Improve access
  10. i) Identify and prioritize improvement areas
  11. ii) Plan implementation

iii)     Test

  1. iv) Implement
  2. g) Control and monitor

5)      Summary

  1. a) PQM= methodology for improving a quality program or implementing a new one
  2. b) Modules focuses on wither initialization or continuous improvement
  3. i) First 3 tasks are designed to be performed infrequently
  4. ii) Last 4 tasks are designed to be completed frequently in efforts to improve