How Do I Get Help?
We will continue to be available to answer your questions and provide consultations regarding your transition to alternative delivery and technology tools that can support the things you do.
LTC staff will be available via phone (262-472-1004), email (firstname.lastname@example.org), and Webex Monday – Friday from 8:00am to 4:30pm. To request a Webex consultation, all instructors need to do is email or call and the next available team member will email them a direct link that they can click on to receive assistance. We have been doing a lot of those this week and this process has been working well! Please note that we are seeing an increased volume of inquiries at this time and our staff is working hard to answer inquiries in a timely manner. While it may be much sooner than this, every effort will be made to answer your message within 1 business day of receipt.
Also, don’t forget that Canvas provides support 24 hours a day, 7 days a week, 365 days a year by phone, chat, or email!
What About Trainings?
We will also continue offering virtual training on key tools to support your remote teaching and work. Please visit http://go.uww.edu/ltc-workshop-signup for the most up-to-date list of training sessions!
What Isn’t Available?
Due to the shift to virtual operations, we will be closing the media studio until further notice. In its place, we urge instructors to use home recording options and techniques that are featured on the ICIT Remote Teaching Website. Not sure how to record at home? Contact us for help!
As the Media Lab (Andersen L1008C) has closed and with an increased number of items being checked out, A/V Checkouts will be facilitated differently. If you are in need of a webcam or microphone to create your course material, a limited number are available for checkout by contacting the ICIT Helpdesk.