As of 11:04 AM, the issue has been resolved.  If you continue to have issues viewing video content, please contact D2L Support.

Beginning around 9:56 AM, users may receive an error message when attempting to view videos in Desire2Learn.  The error message may read “An error was experienced when playing this video.  Please check your Internet Connection and try again.”

This issue is only impacting videos hosted with Kaltura.  These are videos that are recorded using CaptureSpace, or uploaded / recorded via the My Media tool.  The issue has been confirmed as a widespread outage, and we will post back updates as we receive additional information.

If you have any questions or concerns regarding this outage, please contact UW-W D2L Support.