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[RESOLVED] Slowness and Internal Server Errors in D2L

Posted on July 2, 2012 by Aaron Axelsen

Outage Report from Learn@UW:
Time frame: ~10:00a – 11:20a
Impact: Users may have experienced slow performance or erratic behavior.
Cause: The issue that occurred on 7/1 caused instability in the file server cluster that resulted in the behavior reported by users.
Resolution: Steps were taken to ameliorate the situation, which necessitated a brief emergency service outage (~11:45a – 11:55a).
Next steps: N/A

Update 12:01 PM (CDT) – As of 11:55 AM, D2L is once again available.  Technologists continue to investigate the reports of slowness.

Update 10:56am (CDT) – D2L WILL BE UNAVAILABLE from approximately 11:45 AM to 11:50 AM this morning, Monday, July 2, 2012

Starting at approximately 10:08 AM (CDT), users are reporting slowness and occasional internal server errors while trying to access D2L. We’re reporting the issue to Learn@UW and will be updating this news item with more information as we receive it. Thank you for your patience.

This entry was posted in Previous D2L Login Service Alerts by Aaron Axelsen. Bookmark the permalink.
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