IT Services (formerly ICIT) Uptimes

Nicole Cervantes joined ICIT as an Office Operations Associate in January 2019. Her key responsibilities were coordinating the recruitment and hiring process, on-boarding new employees, assisting with travel arrangements, payroll approval, and administrative support to the CIO. Over the past 4 years, Nicole has become an integral part of the ICIT by accepting additional responsibilities and new roles of which the most recent is Administrative Manager.

Nicole main responsibilities as Administrative Manager include:

• Management of ICIT budget and finance
• Management of ICIT staffing, recruitment, on-boarding, and payroll processes
• ICIT front office business management
• Support to the CIO

Most importantly however, Nicole was always there to help everyone and with everything. She was our main problem-solver, information-finder and action-facilitator.  

Unfortunately, Nicole will be leaving us to take a position in the UW-W Budget Office. Her last day with ICIT will be on Friday, March 3, 2023. On behalf of the entire ICIT organization, we would like to thank Nicole for her contributions and to wish her the very best in her next opportunity. We will miss her greatly.

From Nicole:

It has been my absolute pleasure to work with each and everyone one of you! I have learned so much, in great part to your patience in training me and answering my many questions. I truly appreciate it! I will miss being a part of this wonderful team, but it does help a little that I’m not going far. Thank you!

Bobbi Yach joined ICIT as an IT Business Analyst in October 2022. Her key responsibilities were:

to  Support Document Management (ImageNow) System; and to assist Human Resources department in documenting their existing processes and engage in process mapping with the new Workday functionality to identify gaps and opportunities for improvement.     

In a very short period of time Bobby mastered these areas and created  multiple process  flows to use in the next phase of ATP initiative.

Unfortunately Bobbi will be leaving us to take on another business opportunity. Bobbi Yach’s last day with ICIT will be on Thursday, February 2, 2023. On behalf of the entire ICIT organization, we would like to thank Bobbi for her contributions and to wish her the very best in her next opportunity.

Kathryn Freidel joined ICIT in May 2022 on a 9-month contract as an IT Business Analyst to assist Student Affairs units with their business software needs and guide them to follow established IT processes and procedures.  

During her tenure with ICIT Kathryn took an active part in the  Ancillary Systems discovery phase of the UWSA Administrative Transformation Program (ATP). Her key responsibilities were to document process flows and identify ways in which ICIT and Student Affairs units use Employee and UDDS data.

Kathryn’s contract has ended, her last day with ICIT was on Tuesday, January 24, 2023.

Both ICIT and Student Affairs are very grateful to Kathryn, and tremendously appreciated her contribution to our organizations.

We wish Kathryn much success in all of her future endeavors!

On behalf of the entire ICIT organization, we would like to welcome Dana Wagner to UW-W in the role of Assistant Director for Learning Technology with the LTC.

Dana will work with the LTC as they support the university’s Digital Transformation process, specifically with the development and delivery of training and resources to improve employees’ understanding of and competency in instructional and non-instructional campus technologies. Her responsibilities will include assisting with the identification and prioritization of strategic goals, supporting the coordination and delivery of LTC programs for professional learning, liaising with campus partners, and coordinating LTC communications.

Dana has been in higher education for the last 10 years, primarily working in animal welfare research, with a transition to educational support in veterinary medicine education. She moved to Edgerton last year with her husband, three chickens, two cats, and two horses, including Pretzel (pictured). When not working, Dana is an avid home baker, enthusiastic camper, and voracious consumer of murder mystery fiction.

We’re all delighted to have Dana as part of the LTC/ICIT UW-Whitewater team!