Please join us in welcoming Jessica Eddy as our new Technology Training & Advancement Advocate. In this role, Jessica will coordinate the development and delivery of training solutions and methodologies to support the technology skills advancement of university staff, as well as consult on software best practices for improved productivity. She will provide campus with a training approach that focus on departmental business processes, rather than software features. She will be located in the Learning Technology Center and will report to Renee Pfeifer-Luckett.
Jessica is an experienced IT professional with thirteen years of combined IT experience in software training, network design, project/systems management and systems analyst. Most recently at CDW/Singlewire Software, LLC, Jessica trained users on business hardware and software systems along with performing IT systems management and policy implementation. In addition, she provided internal hardware and software support for employees running Windows, Mac and Linux systems.
Please welcome Jessica to the team!