As some of you may already be aware, Jamie Gavahan has joined the ICIT Customer Technology Service & Support Team as a Technical Services Technician! Jamie will provide direct T2 level support to the campus community for desktop hardware, network printers, mobile devices, software issues and other campus technologies.
Jamie is not new to ICIT. He joined ICIT in 2007 as a Student Employee working at the TSC. Since he joined the team he was been promoted to Helpdesk Tech, Senior Helpdesk Tech in charge of scheduling, training/mentoring, and Student Desktop Support Tech. Jamie graduated last month from UWW with a degree in Management Computer Systems, with a minor in Computer Science.
Please welcome Jamie to the team!