Mary Acuna’s final day with ICIT will be on Friday, February 18, 2022. Mary has accepted a Senior PMO position with a company based in Florida. On behalf of the entire ICIT organization, we would like to wish Mary the very best in her next opportunity.
Mary started in ICIT during October of 2019 as the Customer Operations Manager. Mary focused on communicating with customers at all levels of the university regarding their technology concerns, addressing these concerns, and resolving issues. She also served as a customer advocate in ICIT planning processes, helping customers understand and adhere to campus technology policies and standards. Mary held a critical role for some important projects, including the transition from HPSM to ServiceNow and creation of new ICIT Service Pages. We thank Mary for her facilitation and commitment to these successful projects!
In October of 2020, Mary accepted additional responsibilities previously performed by the Help Desk and Lab Manager. These responsibilities included hiring, coaching, and management of help desk students. We are grateful for the dedication Mary has shown to the students since then.
From Mary: “I’ve enjoyed working with everyone at UW-Whitewater”. Please take some time this week to congratulate Mary on her new opportunity!