A pilot program for the TSC Helpdesk Self-Service ticketing system is underway for the next two weeks to get user feedback on the system prior to campus roll-out next month.
With the Self-Service ticketing system, users create their own tickets on the HPSM system when they have a technology request or want to report a technology issue. Users may submit tickets for themselves, a colleague or a room. They also may check the status of each ticket online, whether it’s submitted through the Self-Service or through the Helpdesk call center, e-mail or in-person.
The pilot was announced in a campus wide ConnectIT e-mail, and participants signed up at the June Classified Connection meeting. If you are interested in joining the pilot, contact Lisa Rowland at (262) 472-7796 or via email at rowlandl@uww.edu. Here’s all you need to do to participate:
- Use the Self-Service system a minimum of three times. You may create a ticket without submitting if you don’t have actual requests to make.
- Provide feedback on the system and templates.
Thank you for your interest. If you have any questions or would like additional information, contact Lisa.