Telecom services support will become a part of iCIT beginning July 1, 2008. This change will help to better align the responsibilities for campus telecommunication and voice services with the strategic goals of information technology on campus. Gene Mueller will continue to be responsible for the services of this area. He will be reporting to Tom Jordan and work closely with the iCIT network team. Please join us in welcoming Gene to iCIT.
Also, a new telecom billing and service application is being developed by Betty Thompson in AIS. This platform will expedite service requests and provide greater self-service functionality.