As part of the implementation of ServiceNow, our ICIT services were reviewed and organized into categories of business services and service offerings.
A business service is university work or goods supported by our IT infrastructure. Some of the services we offer include email, student information systems, lab & classroom technologies, instructional activity technologies, etc.
A service offering is how we deliver the business service. It also allows for management of assignment groups, availability tracking, and managing SLAs at a more granular level. Examples of our service offerings are WINS, Lab & Classroom AV, Instructional Blogs, etc.
You may notice these have changed slightly from how they were listed in HPSM, this was done to better align to industry standards and our current UW-W services.
Below you’ll find the current listing of business services and service offerings. The business services are grouped into categories, these categories help organize the list, but will not be in ServiceNow.
