Outstanding customer service will always be a cornerstone for any successful IT organization. For many individuals, technology is not their primary language, and when those people reach out for help, it is vital that we (IT professionals) are there to translate. As we end another week in this new remote reality, let’s keep the thanks and kudos coming.
The workstation team has always been on the front line when it comes to customer service, including our Help Desk. Because of their dedication, more and more UW-W colleagues have been able to transition to remote work successfully. This includes enabling remote access to specific applications, device setup and configuration, and on-demand troubleshooting.
While this may just be business-as-usual for ICIT, our customers are starting to take notice and reach out,
“Elena,
I wanted to share a consistent sentiment from my teams on campus. Everyone has been so happy and appreciative of the support and service they have received from ICIT in what must be extremely difficult times for all of them with so many demands on top of typical demands.
I wanted to thank you so much and each and every team member so much because no matter how tough of a transition this has been, you and your team have made it so much better than it could have been.
I know I am going to short change some people by not listing – but from Joel (Koszyczarek) working with us to get Peachtree access remotely in fairly short order to Bryan (Allen) providing support well into after-hours time because he knew we needed a resolution to support for laptop setup which allowed more of my staff to stay safe and work remotely, to you personally understanding where we stand in initiatives and being willing to be flexible while at the same time helping push to make things happen that we needed.
I have always enjoyed working with you so much even before I came to UW-W and am so appreciative to be part of the same University team now.“
– Taryn Carothers, Assistant Vice Chancellor for Administrative Affairs
I hope everyone in ICIT is able to enjoy their weekend. Thank you for your continued dedication and hard work as we continue to ride this wave together!