Supplying sound data is a critical component of strong communication. When you are creating a ticket, make sure you fill out the required fields for the request with real information. If the field is required, it is because the information is needed to complete the work on your request or incident. Putting in data that is not useful will only result in delays to getting the work completed. If you are not sure what information to put into a required field, be sure to ask.
Have a question about using HPSM? Submit your question for the Fall 2016 Divisional Meeting using this link.