If you need to update knowledgebase articles for your service or a service you support, navigate to Knowledge Management, then select Contribute Knowledge. Once you have added your information, be sure to notify the service owner so they can review and approve your contribution to make it searchable. You can find more documentation on how to create and update KBs by searching for “Knowledge” in the Knowledge Management -> Search Knowledgebase area of HPSM.
IT Services (formerly ICIT) Uptimes
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