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Heads Up! Planned Outage for Thurs., July 29 Due to SQL Server Maintenance

During the weekly maintenance window between 5 and 7 a.m. this Thursday, July 29, maintenance will be performed on the SQL server that will cause outages in numerous applications, both customer-facing and internal. Please be aware that during the maintenance the following services will not be available: 

  • Accounting Class software
  • Badge Police Software
  • EPO Desktops
  • EPO Exchange Servers
  • HP Service Manager
  • ImageNow
  • Keywatcher
  • Lyris List Manager Listserv Software
  • Events Calendar
  • Uniprint Lab Printing and Hyland Hall Printing
  • Room Reservations
  • Survey
  • StarRez
  • Web Announcement Board
  • Web Business Card Requests
  • Web Clickers
  • Web Public Course Listing
  • Web Professors Requesting
  • Web Health Center Prescription Refills
  • Webteam 404 error database
  • FP&M Transportation Reservations
  • Web Campus Maps
  • Web Student Account PurplePoints Deposits (Hawkcard office)
  • Web Reporting When In Buildings Off Hours
  • Web Access to Pay Statements
  • Online Scholarships (UW-Whitewater Foundation)
  • Training & Event Signup (iCIT)
  • System Status (iCIT)
  • Purchasing Requests (iCIT)
  • Tutorial Services Session Logging
  • UW-Whitewater Cost of Attending
  • PHP Active Directory Authentication
  • Zen Works

A campus announcement will be sent to faculty and staff to let them know of the outages that are customer-facing, including Badge, ImageNow, Keywatch, Printing, Announcement Board, Health Center Prescriptions, Building After-Hours Reporting,  and FP&M Transportation Reservations. 

Also be aware that during the same maintenance window, from 4 to 7 a.m., service pack and patching maintenance to Fluorine will prohibit access to all departmental H:\ Drives.   Users will not be able to access files in the H: drive during this three-hour period.  Thank you for your help in managing the outages planned for this week.

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Lorna Wong Accepts New Position at UWSA, Officially Resigns From iCIT

Lorna Wong has accepted a permanent position as Director of Learning Technology Development at UW System Administration, and has officially resigned as Director of Instructional Technology Services at iCIT UW-Whitewater. Lorna served in many professional capacities during her 22-year career in iCIT. Since 2008, she has been on temporary assignment with the UW System, providing system-wide oversight to learning technology programs.

“Lorna has made an indelible mark on our campus technology culture,” said Elena Pokot, Chief Information Officer, iCIT. “She is extremely well respected by faculty, staff and students alike, and her leadership and influence will have long-term benefit to our University.”

As director of ITS at UW-W since 2003, Lorna was dedicated to providing instructional support with a strong customer focus, including computer labs, instructional software, courseware development and A/V classroom equipment.  In this capacity, Lorna worked closely with faculty, department chairs, deans and associate deans. Under her visionary leadership, many innovations were introduced, such as student collaboratories, media lab, response system (clickers), and antiplagarism software — all now widely used throughout the University.

With the creation of the LTC (Learning Technology Center) in 2000, Lorna oversaw the development of a vanguard program for faculty to stay abreast of emerging technologies. Initially, the unit supported Blackboard LMS, then led the transition to D2L.  Lorna’s motto “technology should not be an obstacle” inspired a positive focus for faculty, which resulted in UW-W having the highest growth rate of D2L adoption among the UW campuses.

Lorna never stopped working collaboratively with faculty to explore new pedagogical methods that take advantage of technology to improve teaching and learning. Her efforts paved the way for many of the innovative programs underway today.

Please join us in thanking Lorna for her contributions, and wishing her the best of luck in her new position with UWSA.

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Test Pilot for Self-Service underway; participants welcome

A pilot program for the TSC Helpdesk Self-Service ticketing system is underway for the next two weeks to get user feedback on the system prior to campus roll-out next month.    

With the Self-Service ticketing system, users create their own tickets on the HPSM system when they have a technology request or want to report a technology issue.  Users may submit tickets  for themselves, a colleague or a room.  They also may check the status of each ticket online, whether it’s submitted through the Self-Service or through the Helpdesk call center, e-mail or in-person. 

The pilot was announced in a campus wide ConnectIT e-mail, and participants signed up at the June Classified Connection meeting.  If you are interested in joining the pilot, contact Lisa Rowland at (262) 472-7796 or via email at rowlandl@uww.edu.  Here’s all you need to do to participate:

  • Use the Self-Service system a minimum of three times. You may create a ticket without submitting if you don’t have actual requests to make.
  • Provide feedback on the system and templates.   

Thank you for your interest.   If you have any questions or would like additional information, contact Lisa.

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Personnel Update: Search Underway for Web Technologist

The position for Web Technologist in iCIT has been posted and the search to fill this role is underway.  External advertising began last week.   The deadline for submitting applications is 4:30 p.m., June 15, 2010.

The Web Technologist is responsible for the technical implementation of the XML-based CMS and the ongoing administration of this and other Web technologies, including Google Search Appliance, our enterprise calendar system, and Web statistics software.  As a campus leader on emerging Web technologies, this individual will propose and advocate the adoption of new technologies, including mobile devices, and will prioritize new Web features and applications to advance campus strategies. 

Qualified applicants must have CMS administration experience and be highly skilled at building Web pages using HTML and CSS.   XML/XSLT is a strong plus.  Proven program analysis, design and coding skills, and the ability to work at both a conceptual and detail level are preferred.    A full position description is available at http://www.uww.edu/employment/.

If you know anyone who would be a good match for this position, please let them know about the opportunity.

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Mark Wozny to Join iCIT as Technology Support Center Manager

Mark Wozny, an accomplished IT professional with more than 10 years of management experience, will join iCIT as Manager of the Technology Support Center.  Mark’s first day will be Monday, June 21. 

Mark brings outstanding skills in project management, network infrastructure, helpdesk support, customer service, and remote connectivity to the new position.  His broad industry experience includes banking, insurance and healthcare.  Most recently, Mark was Network Operations Infrastructure Manager for Accretive Health, Inc. in Chicago. There he managed a network administrator/engineer team, and helpdesk team, serving 5,000 Web-based end users in Easter and Midwest states.

In his new role, Mark will be responsible for overseeing day-to-day operations and service enhancements of the Technology Support Center Helpdesk; as well as assisting customers in the use of university-supported technology, and coordinating technology training for university staff and student employees. 

We’d like to recognize and thank Lisa Rowland for providing management coverage for the Technology Support Center during the interim past few weeks, while at the same time keeping the HP Service Manager project on track.   Great job, Lisa! 

Please join us in welcoming Mark Wozny to UW-W and the iCIT Team!