Category: General News

It is with great disappointment and sadness, we announce that Mike Olson has decided to resign from ICIT. He has decided to work for University of Wisconsin – Madison (DoIT). His last working day will be June 14^th. Please join us in wishing him all the success in his new job.

We are in the process of transitioning Mike’s work to the rest of the AIS team members. If you have any questions, please contact Anand Vangipuram.

Please join us in welcoming three new employees to the ICIT Team – Elizabeth Simpson, Robert Turner and Mitchum Senior! All three started yesterday. 

Elizabeth joins the LTC Team as an Instructional Design Specialist, replacing Karen Skibba. She comes to us from Herzing University, most recently as a Curriculum Management Specialist. Elizabeth brings with her a strong background in both instructional design and online education. In this role, her main responsibilities include supporting instructors in course design and development, faculty training and development in the implementation of online/blended courses, consulting instructors on the effective use of technology in teaching and learning, and managing our Quality Matters program. Elizabeth’s office is located in McGraw 120C. 

Robert replaces Dan Baker as a Web Front End Developer. He comes to ICIT Team from Inet-Web as a Video/Multimedia Designer. He has experience in Adobe Creative Suite, HTML, CSS, Actionscript 2&3, Javascript and JQuery. In this role, Robert will be responsible for applying his advanced knowledge of modern web development standards to implement UWW website designs. In addition he will be updating and maintaining existing HTML, CSS and JavaScript templates for campus websites. Robert is located in the Web Team Office in Andersen, where Lydia Statz used to sit. 

Many of you met Mitchum at the ICIT Divisional Meeting in April. He replaces Betty Thompson as an IS Systems Specialist. Mitchum graduated from UW-Whitewater this past spring with a BS degree in Business Administration (emphasis in IT Network Security and Business) and has worked at the university as both an Undergraduate Researcher and a General Access Computer Lab Assistant. Mitchum will be responsible for developing, implementing, and maintaining functionality that comprise the UWW’s Campus Solutions system. In addition, he will be analyzing customer requests for design and programming alternatives; develop the logic; document; test and implement the changes. Mitchum is located in the lower level of Andersen, next to Brittany Clark.

Please stop by and welcome them to ICIT!

It is with great disappointment and sadness, we announce that Ryan has decided to resign from ICIT. He has decided to work for ProHealth Care in Waukesha. His last working day will be June 7^th. Please join us in wishing him all the success in his new job.

We are evaluating various options to get us through our critical projects and tasks and will keep you posted on the progress as we figure things out. For any questions, please contact Anand Vangipuram.

We thank Ryan for his many contributions to UW-Whitewater and we wish him all the best in his future endeavors!

With the help of your feedback, a new position has been created – User Support Manager.  The User Support Manager will provide leadership, management, and oversight of the User Support Service operations, encompassing all aspects of technical support including field technical support, desktop hardware and software and printing equipment installations, support for mobile devices, management and rollout of enterprise software, and overall workstation environment direction and management. The manger will play an integral role in structuring the unit to achieve the most efficient and effective customer service model. The position will report directly to Elena.

Minimum Requirements/Qualifications:

• Applicants must possess a bachelor’s degree, preferably in a technology- related field
• A minimum of three years managerial and proven customer service experience, with an in-depth knowledge of customer service principles and practices, preferably in managing IT Support in a higher education environment
• Strong, demonstrated, written and verbal communication skills
• Demonstrated ability to guide customers through established troubleshooting procedures to identify and resolve technical problems
• Knowledge and understanding of the technical operation and uses of current Windows and Macintosh OS, networking, and office software
• Experience in understanding and documenting issues and resolutions for knowledge base articles
• Experience in discerning trends and identifying appropriate solutions
• Experience and understanding of Project Management Institute (PMI) best practices for project management and leadership
• Experience and understanding of ITIL best practices for providing IT Support
• Ability to effectively prioritize project tasks and customer requests
• Demonstrated ability to plan, organize, and follow up on projects and initiatives
• Ability to build positive business relationships with colleges and campus offices and develop effective teams

We encourage those who are interested or know someone that may be interested to go to http://www.uww.edu/employment/jobs/4236.html for a full description of the position and information on how to apply

Dear ICIT Team:

Thank you very much for the valuable feedback you provided during our last divisional meeting. You identified many opportunities for process improvement and made clear that we are in urgent need for “MORE RESOURCES”.

So this is where we will focus first:    

Most of you suggested creating a position of User Support Manager (or something along those lines).  We will be posting this position in the next week. This person will be leading the team responsible for various aspects of workstation environment. The main goals will be to make sure that:

a)      our workstation environment addresses the needs of UW-W community while aligning with industry standards and best practices,

b)      the enterprise software is rolled out timely and effectively,

c)       efforts of T1, T2 and T3 are coordinated appropriately, and

d)      our customers are served efficiently and reliably.

The other recommendation was to allocate more resources to workstation management. To that end, we will be creating a new workstation technologist position. This person will be responsible for the enterprise software deployment process (evaluation of new releases, management of patches and rollouts), quality assurance process, advance troubleshooting and other tasks associated with computer software deployment and maintenance.    

Once we are staffed, we will start working on the process improvement suggestions you made.

Thanks again for your input. Please, keep it coming, I am sure you have other ideas and suggestions to make our organization work better and to provide the best customer service we can!

 Elena