Category: General News

We are pleased to welcome Tyler Burns to the ICIT Team as a Communication Specialist! In this newly created role, Tyler will play an integral part in the development in the new ICIT website, provide administrative support for the creation of the IT Strategic Plan, and assist with various ICIT communication and marketing initiatives. Tyler is located in Andersen Library 2008 and will report to Jamey Chapin.

Tyler is not new to the UW-Whitewater community. He graduated from UWW with a degree in Communication – Advertising, with a minor in Integrated Marketing Communications. In previous roles at Cuna Mutual Group and Spacesaver Corporation, he has implemented various marketing campaigns, wrote creative content for various communication channels, and administrated promotional events.

Please join us in welcoming Tyler to ICIT!

Hello ICIT!

As IT continues to evolve, ICIT has to adapt to the changing technology world.  To better serve our clients, we decided to restructure some of the areas within our department.

You may recall from the April Divisional Meeting we had a discussion on how we can improve workstation management. One suggestion was to hire a User Support Manager. Since then, we hired Ray Stanek. In this role Ray will provide leadership, management, and oversight to the User Support Service operations (Tier 2) within ICIT, encompassing all aspects of technical support including field technical support, desktop hardware and software and printing equipment installations, support for mobile devices, management and rollout of enterprise software, and overall workstation environment direction and management. This group will be called the Workstation Management Team, please see the organizational chart below.

 

If you have any questions regarding the Workstation Management Team, please direct them to Ray Stanek.

 NOTE – Workstation Management may continue to evolve, but we think it’s important to inform you on how the team is currently structured.  

 Thank you for your continued support!

As some of you may already be aware, Jamie Gavahan has joined the ICIT Customer Technology Service & Support Team as a Technical Services Technician! Jamie will provide direct T2 level support to the campus community for desktop hardware, network printers, mobile devices, software issues and other campus technologies.

Jamie is not new to ICIT. He joined ICIT in 2007 as a Student Employee working at the TSC. Since he joined the team he was been promoted to Helpdesk Tech, Senior Helpdesk Tech in charge of scheduling, training/mentoring, and Student Desktop Support Tech. Jamie graduated last month from UWW with a degree in Management Computer Systems, with a minor in Computer Science.

Please welcome Jamie to the team!

It’s with deep regret, we are announcing Brad Westness has decided to leave ICIT to work for University of Wisconsin – Madison (DoIT). Brad’s last day with ICIT will be July 12.

Brad started on the Web Team as a student employee in May 2010. His initial task was to apply a UW-W template to the results page of the Google Search Appliance we had at the time. He  was hired as a Web Developer to help with the Ingeniux launch after graduating in December 2010. He also helped support .NET Applications under Dan Weiss and became the lead when Dan left the team. Brad was instrumental in developing the Change of Status (COS) application released to campus in August 2012. This application was so well received by the campus users that many workflow applications that followed suit used the same design and features.

 We want to thank Brad for all his work on the web team for last several years and especially during the last few months, while we were in the process of re-building the web team. Please join us in wishing him all the success in his new job.

 If you have any questions, please contact Anand Vangipuram.

 ICIT is pleased to welcome Ray Stanek to the team as Manager – User Support! In this role, Ray will provides leadership, management, and oversight to the User Support Service operations within ICIT, encompassing all aspects of technical support including field technical support, desktop hardware and software and printing equipment installations, support for mobile devices, management and rollout of enterprise software, and overall workstation environment direction and management. He will play an integral role in structuring the unit to achieve the most efficient and effective customer service model.

Ray comes to us from Generac Power Systems, most recently as a Senior Product Manager – Interim Director of Product Management. In this position he managed the Generac Industrial product category, driving cross functional teams to ensure successful execution of plans, goals and objectives. Ray has many years of experience and success in IT Management, Customer Management, Project Management and Resource Management and you may recall in summer 2011 he worked for ICIT as a Document Management Analyst. Ray will report to Elena Pokot, CIO

Ray’s new office is in the ICIT Administrative suite, L2009. Please join us in welcoming Ray to the ICIT team!