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Welcome: Claudio D’Agostino

Please welcome Claudio D’Agostino, our new Director of Application Development. Claudio will lead the Application Development, Middleware and Business Intelligence (BI) Project teams. Today is his first day in the office.

Claudio comes to us from Quad Graphics in the Milwaukee area, where he was the Director of IT for the company’s holdings in Latin America. At Quad Graphics, he was responsible for directing strategic and daily operations of the IT platform for 11 production facilities located in six different countries. His day-to-day duties included developing business IT applications/solutions and leading initiatives to transition regional functions into an integrated corporate platform. Claudio also worked extensively with Quad Graphic’s Business Intelligence and ERP platforms. In total, Claudio has nearly 15 years of IT management experience.

Welcome to the Warhawk family, Claudio!

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Divisional Meeting Survey Results

Thank you for taking the follow up survey from the Divisional Meeting. Twenty-eight completed the survey, and you overwhelmingly liked the interactive activities. We also received excellent feedback from you. Rather than transpose the results, here is the raw survey report.

In the coming days, I’ll post written answers to the panel questions. There were also a few other questions that weren’t answered at the Divisional Meeting that I’ll include. You are encouraged to use the comments section of this blog to ask additional questions – or just questions in general – and we’ll post the answers here. If you prefer anonymous, let me (Ben) know and I’ll set up a link.

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HPSM Tips & Reminders: How to update KB Articles

If you need to update knowledgebase articles for your service or a service you support, navigate to Knowledge Management, then select Contribute Knowledge. Once you have added your information, be sure to notify the service owner so they can review and approve your contribution to make it searchable. You can find more documentation on how to create and update KBs by searching for “Knowledge” in the Knowledge Management -> Search Knowledgebase area of HPSM.

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Personnel Announcement: Cory Zito

As we heard at Thursday’s Divisional Meeting, Linux server administrator Cory Zito has given notice that he will be leaving ICIT. Cory has accepted a  position with a private company in the Milwaukee area. His last day in the office will be Friday, December 9. The Linux server administrator position is responsible for deploying and maintaining the University’s Linux server infrastructure and related services, as well as supporting enterprise storage environment. ICIT would like to wish Cory the best in the next step of his career.

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HPSM TIPS & REMINDERS: Required Fields

Supplying sound data is a critical component of strong communication. When you are creating a ticket, make sure you fill out the required fields for the request with real information. If the field is required, it is because the information is needed to complete the work on your request or incident. Putting in data that is not useful will only result in delays to getting the work completed. If you are not sure what information to put into a required field, be sure to ask.

Have a question about using HPSM? Submit your question for the Fall 2016 Divisional Meeting using this link.