Category: General News

On behalf of the entire ICIT organization, we would like to welcome Steve Kilcoyne as the new Systems Engineer with the NOC Team.

Steve’s primary responsibilities will include:

• Install, maintain, manage and support campus Linux server infrastructure and related functions such as campus file services, print services, Linux web hosting, and related services (Apache, MySQL, PHP, etc) running on the Linux platform.
  
• Develop scripts and utilities to automate routine processes in support of administering the campus Linux environments. Research automated deployment tools and toolkits and utilize them where possible.
  
• Manage enterprise storage.

Steve comes to us with more than 25 years of experience managing Unix/Linux infrastructures. He previously worked for Connexus Credit Union where his duties included implementation, configuration, security management, disaster recovery, and data backup for all aspects of Unix, Linux, and the Windows server infrastructure.

Steve and his wife Kris have three children, Devlin(17) and Robert(23), and Makaela(25). His family is also joined by 2 rescue dogs; Walter, a 13-year-old Australian Shepherd, and a German Shepherd/Collie mix named Marie. To round it out, they also have a cat named Leeroy.

In his free time, Steve enjoys kayaking, hiking, and snowshoeing with his family. He also dabbles as a musician playing fingerstyle acoustic guitar. When additional time permits, Steve enjoys playing video games with his sons.

Last but certainly not least, Steve is a US Army Veteran who served from 1988-1992 (thank you for your service Steve!).

We are thrilled to have Steve join our team, please take some time to welcome him when you can!

Kyle Windsor’s final day with ICIT will be Friday, December 11th. On behalf of the entire ICIT organization, we would like to wish Kyle the very best in his next opportunity.

Kyle started at UW-Whitewater in September of 2016 as an IS Specialist. He quickly jumped in with his PeopleCode, mobile APIs, and PeopleSoft integration experience, and eventually worked his way up to become ICIT’s PeopleSoft Developer.

During his time at ICIT, Kyle worked on several large, high-impact projects for the AIS team. One of the most impactful was the Fluid Upgrade. Kyle’s contributions included the “Apply for Graduation” workflow and the “Term Withdrawal” process which allowed students to complete these requirements online vs a paper submission.

An additional high-impact project was the Canvas Migration. As the developer, Kyle coordinated with the LTC and the UW System Project Manager to implement changes and test connections in order to get the new LMS setup working.  UW-Whitewater was an early adopter for several steps during this transition which provided a template for other UW-System Universities to follow.

Kyle has also been providing ongoing support for several UW-W Mobile Applications including WINS Mobile (prior to decommission), WINS Pay, and the UW-W App.

Kyle’s new opportunity will be with Kohl’s Corporate as a Saas Developer.  His work will focus on REST/SOAP requests and integrations to interconnect and improve the communications between Kohl’s departments and 3rd party applications.

Once again, we could not be happier for Kyle and his new opportunity. He will be missed by ICIT as well as the campus business leaders whom he worked so closely with.

Please take some time to wish Kyle the best of luck!

Nicole Weber’s final day with ICIT will be Thursday, October 22nd. On behalf of the entire ICIT organization, we wish Nicole nothing but the best in her next opportunity. We will miss her, and are thankful for the positive impact she made during her time at UW-Whitewater. 

Nicole came to UW-W in October of 2015 as the Director of Learning Technology.  

One of her most notable accomplishments was leading the transition from D2L to Canvas (nearly a three-year project).  Thanks to her leadership, UW-W led the UW-System in the speed of migration of courses to Canvas as well as innovative practices that would be adopted by other UW System universities. 

Nicole also spearheaded many creative initiatives such as the Emerging Technology Exploration Program. This program helped bring important technologies (e.g., Webex Teams, PollEverywhere) to campus and roll them out effectively to our instructional community.

Nicole’s influence and expertise were not just limited to our campus. She was asked to be an expert panelist for three years on Educause’s Horizon Report. 

During the Summer of 2020, under Nicole’s leadership, the LTC in collaboration with LEARN and the Provost’s Office secured over $100,000 in funding for programming to support instructors in preparing to teach in a variety of modalities (e.g., hybrid, online). Funding was used to stipend UW-W instructors to complete TEACH (a self-paced, asynchronous professional development opportunity that supported instructors in learning about key design, inclusion, management, and interaction strategies across modalities), complete the Summer Institute for Online and Blended Teaching, and complete the new Fall Asynchronous Online Teaching Institute.

Nicole’s new position will be Assistant Vice President of Learning for the Online Learning Consortium (OLC). In her role, Nicole will be managing aspects of the organization’s research, professional development, grants, consulting, and online engagement initiatives.

Please take some time to wish Nicole the best of luck!

via GIPHY

Morgan Fries’ final day with ICIT will be Thursday, October 22nd. On behalf of the entire ICIT organization, we would like to wish Morgan the very best in her next opportunity. Morgan’s leadership and kindness will be missed by all of us as well as the entire UW-W community.  

As an undergraduate, Morgan joined ICIT in 2013 where she started as a General Access Lab Attendant. She quickly worked her way up the ranks through the years to become a Student Lab manager, then GA Lab Manager, and finally, Help Desk Manager.  

Morgan’s ability to motivate and manage student workers in the GA Labs and Help Desk are second to none. Over the years, Morgan has updated, refined, and enhanced Help Desk processes in order to create an efficient and effective first-contact solution for the UW-W community. Because of her oversight and leadership, the Help Desk continuously averages high scores when it comes to customer feedback and satisfaction.

Specifically, since taking over, Morgan has introduced several initiatives designed to improve Help Desk processes and customer support.  Most notably, she created and implemented a brand new training program for Help Desk workers. Morgan also played a crucial role in the transition from HPSM to ServiceNow.  

Morgan has managed and mentored more student workers than anyone else in ICIT.  Thanks to her coaching, managing, and interpersonal communication skills Morgan has helped dozens of student workers successfully navigate their way through their undergraduate programs while maintaining a job with ICIT. She has also helped many of her former student employees land a job upon graduation.    

Morgan’s new opportunity will be in the private sector as an Applications Support Supervisor.  Her responsibilities will include training 12,000+ employees and customers on how to use the organization’s software and mobile applications, building a team to support and document usage of applications, and creating a Knowledgebase and data-driven IT department with ServiceNow.

Please take some time to wish Morgan the best of luck!

On behalf of the entire ICIT organization, we would like to welcome Joel Herron as the new IAM and Systems Automation Engineer.

Joel’s primary responsibility will be the development and support of the Identity and Access Management (IAM) infrastructure. Additional duties will include planning and needs assessment, installation, maintenance, problem resolution, security, and system monitoring as it relates to IAM.

Joel comes to us from UW-Milwaukee where he worked at the UWM App Brewery managing their cloud Infrastructure and building Web and Mobile applications. This will be Joel’s third adventure with UW-W, and we couldn’t be happier having him back on the ICIT team.

Joel is a happily married man to his wife, Crystal. Together they have two children, Paige (10) and Piper (5). In his free time, Joel enjoys getting out on the golf course and playing video games.

We are thrilled to have Joel back on our team, please take some time to welcome him when you can!