Category: General News

Chris recently took on a new part-time position of Front-line Help Desk Quality Assurance. In this role, Chris will:

• Ensure the quality of student work at the Help Desk by observing student work and providing real-time guidance.
• Mentor students in proper ticket handling and customer service.
• Identify gaps in documentation and processes, suggesting recommendations for improvement. 

Chris will continue to work with the Web team to maintain internal website quality and UW-W information on external websites. Chris joined ICIT shortly after he graduated from UW-Whitewater in 2017. At that time he focused on his search engine optimization project through building out Google Map locations with professional photographs, along with the addition of 360° panoramas to aid in the discoverability and navigation across campus locations.

We look forward to seeing Chris at the Help Desk!

On behalf of the entire ICIT organization, we are excited to welcome Alexa Haase as the new ICIT Student Office Assistant. Alexa will provide administrative assistance for ICIT HR and Finance. Her main responsibilities will include:

• Providing support related to the ICIT personnel recruitment process, including requesting approval for new recruitments and ensuring each step of this process is tracked and completed accurately
• Support our student employee recruitment process, including posting positions on Handshake, submitting new-hire requests, and ensuring new-hire paperwork is submitted timely and accurately.
• Assist with the payroll approval process, including student employees.
• Assist with tracking of ICIT GPR and PR financial accounts
• Assist to timely and accurately process chargebacks for purchases equipment, software, and technology.

From Alexa:

“Hi everyone! My name is Alexa Haase and I am excited to join the ICIT team. Two fun facts about me are that I have one dog and am an only child. I grew up in Galena, IL, which is about two hours away from Whitewater. I am a transfer student from UW-Platteville, majoring in human resource management.”

You can find her in the front office. Stop in and say hello! 

Rachel Drettwan first joined  ICIT in February of 2021, as a Student PeopleSoft Developer. Under Mike Olson’s mentorship Rachel completed over 20 assignments to improve student facing WINS functionality, including: SF screen shows wrong enrollment reason, legal name change error, resize popup for Additional Ways to Search, and add more department associates to Academic Org. Rachel graduated from UW-Whitewater in May 2021 with a degree in computer science and Spanish. She is currently pursuing a graduate degree in computer science at UW-Madison.

We are pleased to announce that Rachel has decided to continue her work for UW-Whitewater in a position of PeopleSoft Developer Associate starting in September 2021.

In this role Rachel will continue development of WINS features and functionality. For example, she is currently working on a project for Student Financials to address tuition calculation issue with ONLINE BBA students. 

We wish Rachel a continued success in her career and academic pursuits.