Renee Pfeifer-Luckett to join iCIT as Director, Learning Technology Center

Renee Pfeifer-Luckett, a full-time Lecturer in Marketing, College of Business, at UW-Whitewater, will join iCIT as Director of the Learning Technology Center.  Renee’s first day is today, Monday, Aug. 2.

Renee has seven years of experience teaching various courses in the Marketing department, and has also taught the marketing module in the “International Business” course offered by the Information Technology/Business Education department.   Renee brings a unique blend of skills and a depth of understanding of the technology needs and expectations of higher education faculty.  As a teacher, she integrates a variety of methods and technologies to enhance student learning, including fully online and hybrid structures, podcasting, wikis and blogs, Second Life and laptop learning. 

Renee also served as Assistant Director of the UW-Whitewater Fiscal and Economic Research Center, where she contributed to several economic analysis reports including “The Economic Impact of the University of Wisconsin-Whitewater, and co-authored  the journal article ”The Economic Impact of Organized Camps” to be published this Fall.

In 2009, Renee was nominated for the “2009 Outstanding Faculty Award” by UWW Career & Leadership Development.  The same year she was awarded the “Academic Staff Teaching Excellence Award” by CoBE, and went on to win the University of Wisconsin-Whitewater “Instructional Excellence Award for Academic Staff.”

Prior to joining UW-Whitewater, Renee had an accomplished management career in electronic commerce for Arrow Products, Inc. and in communications at Arthur Andersen & Co.  She continues as a Director of Letrah International Corporation, LLC, and provides general business guidance for the firm.

In her new role, Renee will oversee the Learning Technology Center, a faculty technology development unit within iCIT, which serves the instructional technology needs of the faculty and instructional staff both in the classroom and in online courses.   The mission of LTC is to encourage and support faculty and staff who seek to enhance student learning and gain efficiencies by integrating technology into their courses. 

Renee will continue as a Co-Advisor of UW-Whitewater’s chapter of Pi Sigma Epsilon, the national sales and marketing fraternity and as a Board member of the national marketing honor society Mu Kappa Tau.

Please join us in welcoming Renee to iCIT!

Save the date…Technology Open House is August 26th!

The iCIT sponsored Technology Open House will be held from 1 to 4 p.m., on Thursday, August 26 at the University Center.  University staff and faculty are invited to attend the event to learn about new technologies developed and showcased by iCIT, and to get hands on practice on new systems. 

The theme “Make IT Possible!” reflects the ability for technology to enable fast, more efficient and more accurate processes for day-to-day workflow.  Attendees will be able to accomplish a number of IT tasks right at the event:

  • Upload a syllabus
  • Opt in for Ironport spam management
  • Enroll in a workshop
  • Schedule an event
  • Post a blog
  • And more!

Break-out sessions will include full demos on Google Docs, Excel, Second Life, and the HP Self Service system.

  • What:              “Make IT Possible!” iCIT Technology Open House
  • Where:            UC 262, 264, 275 and 266
  • When:              Thursday, Aug. 26, 1-4 p.m.

In addition to the breakout sessions and demos, there will be food, handouts, vendors and prizes.  Save the date, and help us spread the word.  See you all on August 26!

Heads Up! Planned Outage for Thurs., July 29 Due to SQL Server Maintenance

During the weekly maintenance window between 5 and 7 a.m. this Thursday, July 29, maintenance will be performed on the SQL server that will cause outages in numerous applications, both customer-facing and internal. Please be aware that during the maintenance the following services will not be available: 

  • Accounting Class software
  • Badge Police Software
  • EPO Desktops
  • EPO Exchange Servers
  • HP Service Manager
  • ImageNow
  • Keywatcher
  • Lyris List Manager Listserv Software
  • Events Calendar
  • Uniprint Lab Printing and Hyland Hall Printing
  • Room Reservations
  • Survey
  • StarRez
  • Web Announcement Board
  • Web Business Card Requests
  • Web Clickers
  • Web Public Course Listing
  • Web Professors Requesting
  • Web Health Center Prescription Refills
  • Webteam 404 error database
  • FP&M Transportation Reservations
  • Web Campus Maps
  • Web Student Account PurplePoints Deposits (Hawkcard office)
  • Web Reporting When In Buildings Off Hours
  • Web Access to Pay Statements
  • Online Scholarships (UW-Whitewater Foundation)
  • Training & Event Signup (iCIT)
  • System Status (iCIT)
  • Purchasing Requests (iCIT)
  • Tutorial Services Session Logging
  • UW-Whitewater Cost of Attending
  • PHP Active Directory Authentication
  • Zen Works

A campus announcement will be sent to faculty and staff to let them know of the outages that are customer-facing, including Badge, ImageNow, Keywatch, Printing, Announcement Board, Health Center Prescriptions, Building After-Hours Reporting,  and FP&M Transportation Reservations. 

Also be aware that during the same maintenance window, from 4 to 7 a.m., service pack and patching maintenance to Fluorine will prohibit access to all departmental H:\ Drives.   Users will not be able to access files in the H: drive during this three-hour period.  Thank you for your help in managing the outages planned for this week.

Lorna Wong Accepts New Position at UWSA, Officially Resigns From iCIT

Lorna Wong has accepted a permanent position as Director of Learning Technology Development at UW System Administration, and has officially resigned as Director of Instructional Technology Services at iCIT UW-Whitewater. Lorna served in many professional capacities during her 22-year career in iCIT. Since 2008, she has been on temporary assignment with the UW System, providing system-wide oversight to learning technology programs.

“Lorna has made an indelible mark on our campus technology culture,” said Elena Pokot, Chief Information Officer, iCIT. “She is extremely well respected by faculty, staff and students alike, and her leadership and influence will have long-term benefit to our University.”

As director of ITS at UW-W since 2003, Lorna was dedicated to providing instructional support with a strong customer focus, including computer labs, instructional software, courseware development and A/V classroom equipment.  In this capacity, Lorna worked closely with faculty, department chairs, deans and associate deans. Under her visionary leadership, many innovations were introduced, such as student collaboratories, media lab, response system (clickers), and antiplagarism software — all now widely used throughout the University.

With the creation of the LTC (Learning Technology Center) in 2000, Lorna oversaw the development of a vanguard program for faculty to stay abreast of emerging technologies. Initially, the unit supported Blackboard LMS, then led the transition to D2L.  Lorna’s motto “technology should not be an obstacle” inspired a positive focus for faculty, which resulted in UW-W having the highest growth rate of D2L adoption among the UW campuses.

Lorna never stopped working collaboratively with faculty to explore new pedagogical methods that take advantage of technology to improve teaching and learning. Her efforts paved the way for many of the innovative programs underway today.

Please join us in thanking Lorna for her contributions, and wishing her the best of luck in her new position with UWSA.

Test Pilot for Self-Service underway; participants welcome

A pilot program for the TSC Helpdesk Self-Service ticketing system is underway for the next two weeks to get user feedback on the system prior to campus roll-out next month.    

With the Self-Service ticketing system, users create their own tickets on the HPSM system when they have a technology request or want to report a technology issue.  Users may submit tickets  for themselves, a colleague or a room.  They also may check the status of each ticket online, whether it’s submitted through the Self-Service or through the Helpdesk call center, e-mail or in-person. 

The pilot was announced in a campus wide ConnectIT e-mail, and participants signed up at the June Classified Connection meeting.  If you are interested in joining the pilot, contact Lisa Rowland at (262) 472-7796 or via email at rowlandl@uww.edu.  Here’s all you need to do to participate:

  • Use the Self-Service system a minimum of three times. You may create a ticket without submitting if you don’t have actual requests to make.
  • Provide feedback on the system and templates.   

Thank you for your interest.   If you have any questions or would like additional information, contact Lisa.