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Jeanne Rhodes Cupertino to join iCIT as TSC Team Lead

Jeanne Rhodes Cupertino will join the Technology Support Center Helpdesk staff as LTE-Team Lead.  In this role, Jeanne will report to TSC Manager Adam Hufnagel, and will provide day-to-day supervision to the Tier 1 support team.  Jeanne will work on a daily basis to maintain Core TSC Tier 1 troubleshooting steps and ensure proper escalation and routing of tickets, oversee training, and run quality assurance check points.  Jeanne’s first day is Monday, June 6.

Jeanne brings more than eight years of work supervisory experience to the position, including development and implementation of procedures for workplace efficacy, training and customer service.   Please join us in welcoming Jeanne to the iCIT team!

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Ray Stanek to join iCIT as Document Management Analyst

Ray Stanek, an accomplished IT manager with strengths in analytics, business requirement definition and software development lifecycles, will join iCIT as Document Management Analyst.  In this role, Ray will lead projects involving the campus document management system, ImageNow. He will be responsible for providing and maintaining high-quality service to ImageNow  customers, working with business units, technology staff and vendors on ImageNow installations and maintenance.   Ray’s first day will be Thursday, June 2. 

Prior to joining UW-Whitewater, Ray worked for Thomson Reuters of Brookfield, Wis., where he rose from WAN Engineer to Director of Product Management, responsible for business solutions including product strategy, demand management, product development, communications and training.  In his new position at UW-Whitewater, Ray will focus his business analysis skills on understanding workflows and identifying opportunities for redesigning business processes; developing scripts and code to customize DMS functionality, and enabling integration with other campus systems.  He will work with the customer to develop training plans and materials, and provide training as required.

Ray will work closely with the ImageNow Governance group, and will report to Mary Jo deMeza on an interim basis.  Please join us in welcoming Ray Stanek to iCIT.

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Gene Mueller to Re-Join iCIT as Cabling LTE

With several major campus renovation projects underway, including the Whitewater Technology Park project, the volume of cabling work planned for the immediate future has exceeded current staff capacity in iCIT.  To meet this need, a part-time LTE position was approved, and iCIT is pleased to announce that Gene Mueller will rejoin the iCIT team starting tomorrow, Tuesday, May 24.   Gene will work under the direction of Tom Jordan, and will focus on maintenance and repair of low voltage A/V and network cabling infrastructure to support audio, video and data networks on campus.  Please join us in welcoming back Gene Mueller to iCIT.

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Mary Jo deMeza Announces Retirement

Mary Jo deMeza, Director, Computing Environment Group, has announced her retirement from iCIT, concluding a 24-year career in UW-Whitewater informational technology services.   Her last day will be Thursday, June 30, 2011.

Mary Jo began her career at the UW-Whitewater in May 1987 as a member of the faculty research support team in the Computer Center.  In 1994, she took a new position as Lab Coordinator, and in 1996, with the opening of the Andersen Computer Lab, was promoted to Manager of Academic Labs.  In this role, Mary Jo oversaw the growth and expansion of computer lab services for students.  Through her leadership, UW-Whitewater Computer Labs kept progressive pace with organizational change and technology advancements.

Since 2002, Mary Jo has held a number of key leadership positions in iCIT during a time of rapid growth and expansion, serving as Director of Networking, Desktop Support & Training Services (NDTS), Director of Office Technology & Enterprise Communication (OTEC), and Director of Computing Environment Group (CEG), the position she currently holds.  In this role, she is responsible for providing appropriate end-user technology tools for campus,  technology skills advancement and training,  computer acquisition and workstation management, and management oversight to the web team.

“Through her years of service, Mary Jo has made vast contributions to the development of iCIT and to the campus computing environment as it exists today.  Her expertise, leadership and deep knowledge of the campus and its computing environment have helped build a residing legacy at UW-Whitewater. She will be sincerely missed by many friends and colleagues,” said Elena Pokot, CIO.

Please join us in wishing Mary Jo the very best in all of her future endeavors.

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Personnel Announcement: Mark Wozny

The term of the TSC Helpdesk Manager project position will end in June, and Mark Wozny, who currently serves in this position, will be leaving iCIT to pursue other opportunities.  Under Mark’s leadership, the TSC Helpdesk was able to complete several of the goals and objectives set out for modernization and process improvement, and we are appreciative of his contributions over the last year.  

To assure that service is uninterrupted and responsibilities of the position are maintained,  iCIT management is developing a coverage plan and transition timeline.  We will share it with you once the details are worked out. 

Please join us in wishing Mark the very best in his next endeavors.