Jeanne Rhodes Cupertino will join the Technology Support Center Helpdesk staff as LTE-Team Lead. In this role, Jeanne will report to TSC Manager Adam Hufnagel, and will provide day-to-day supervision to the Tier 1 support team. Jeanne will work on a daily basis to maintain Core TSC Tier 1 troubleshooting steps and ensure proper escalation and routing of tickets, oversee training, and run quality assurance check points. Jeanne’s first day is Monday, June 6.
Jeanne brings more than eight years of work supervisory experience to the position, including development and implementation of procedures for workplace efficacy, training and customer service. Please join us in welcoming Jeanne to the iCIT team!